Automate order inquiries, returns, and customer support with AI voice calls. Handle WISMO queries 24/7, reduce RTO with proactive calls, and scale during peak sales events.
Call Deflection
Average Handle Time
Availability
RTO Reduction
Complete automation for retail customer service
Handle 'Where Is My Order' calls instantly. AI pulls real-time tracking, delivery estimates, and provides updates without agent help.
Process return requests, explain policies, generate return labels, and schedule pickups. Guide customers through the entire process.
Answer questions about products, availability, pricing, and specifications. Help customers find the right product via phone.
Let customers choose delivery slots, reschedule deliveries, or provide alternate addresses. Reduce failed delivery attempts.
Check refund status, failed payment issues, and COD to prepaid conversion. Resolve payment queries instantly.
Collect NPS and product reviews via voice calls. Higher response rates than email, richer feedback than forms.
Voice AI for every retail model
E-commerce Website
Order tracking, returns, product queries
Marketplace (Amazon, Flipkart)
Order updates, seller inquiries
D2C Brands
Product support, subscription management
Omnichannel Retail
Store availability, pickup scheduling
Better for retailers, better for shoppers
70% Call Deflection
AI handles routine queries
24/7 Support
Cover all time zones
Peak Handling
Scale during sales events
Lower RTO
Proactive delivery calls
Instant Answers
No waiting on hold
Easy Returns
Process in one call
Track Anytime
Real-time order status
Quick Resolution
Most issues solved by AI
From inquiry to resolution
Customer Calls
About order, return, or product
AI Identifies
By phone number or order ID
Query Resolved
Status, return, or info provided
Action Taken
Update sent, ticket created if needed
Real shopping conversations our AI handles
Order Status Inquiry
Customer:
"Where is my order?"
AI:
"I can see your order for the blue sneakers. It's out for delivery today and should arrive by 6 PM. The delivery partner is Rahul and he'll call you before arriving."
Customer:
"Can I change the address?"
AI:
"Since it's already out for delivery, let me check with the courier. What's the new address?"
Return Request
Customer:
"I want to return the shirt I ordered"
AI:
"I can help with that. I see the blue shirt delivered on December 15th. It's within our 15-day return window. What's the reason for return?"
Customer:
"Size doesn't fit"
AI:
"No problem. I've initiated the return and scheduled a pickup for tomorrow between 10 AM and 2 PM. Would you like to exchange for a different size?"
Works with your retail tech stack
Shopify
E-commerce
WooCommerce
E-commerce
Magento
E-commerce
BigCommerce
E-commerce
Unicommerce
OMS
Shiprocket
Logistics
Delhivery
Logistics
Custom API
Any Platform
Real results from e-commerce companies
"70% of our WISMO calls are now handled by AI. During sale events, we handle 5x call volume without adding staff."
70% Call Deflection
Fashion
CX Head
"RTO dropped from 22% to 14% with proactive delivery calls. Customers appreciate the heads-up before delivery."
36% Less RTO
Electronics
Operations
"Returns processing that took 3 days of back-and-forth emails now happens in a single 2-minute call. Customers love it."
2-Min Returns
Multi-category
Owner
Common questions from retail businesses
We integrate via APIs with your e-commerce platform (Shopify, WooCommerce, Magento) or OMS. When a customer calls, AI identifies them by phone number or order ID and pulls real-time order data.
Yes! AI can check return eligibility based on your policies, initiate the return, generate shipping labels, and schedule courier pickup. For exceptions (damaged items, warranty claims), it escalates to agents with full context.
AI scales automatically. During Diwali sales, Black Friday, or flash sales, handle 10x normal call volume without adding staff. Every caller gets the same fast, quality experience.
Yes, for repeat purchases or catalog-based ordering. AI can take orders, apply coupons, and send payment links. Especially useful for older demographics or quick reorders.
We integrate with Shopify, WooCommerce, Magento, BigCommerce, and custom platforms via APIs. For marketplaces, we connect to seller panels for Amazon, Flipkart, and Meesho.
AI makes proactive calls before delivery to confirm address, verify availability, and set delivery expectations. When customers know when to expect delivery, RTO drops by 30-40%.
AI Voice Assistant works across industries
See how AI voice calls can handle WISMO, reduce RTO, and scale during peak events
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
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Open in DriveBest AI voice agent pricing worldwide - from ₹4/min ($0.04) | 40% more affordable than US alternatives