Collect NPS, CSAT, and customer feedback through AI voice calls. Get 3x higher response rates than email surveys and capture rich verbatim feedback.
Survey Completion Rate
Higher Response Rate
Faster Issue Detection
Average Survey Duration
Complete voice-of-customer solution
Ask the Net Promoter Score question and follow up with 'why' for detractors and promoters. Get rich qualitative feedback.
Post-service satisfaction surveys with scale ratings (1-5, 1-10). Follow up immediately on low scores.
Multi-question surveys with branching logic. Ask different questions based on previous answers.
AI listens to and transcribes open-ended responses. Capture the voice of the customer in their own words.
Survey responses flow to your dashboard instantly. Track NPS trends, CSAT by segment, and emerging issues.
Low scores trigger immediate alerts. Route unhappy customers to support teams before they churn or post reviews.
Higher response rates, richer insights
3x Email Response
Voice surveys get answered
65% Completion Rate
Vs. 10-15% for email
Immediate Collection
Right after experience
Rich Verbatims
Spoken feedback captured
Real-Time NPS
Track score continuously
Issue Detection
Spot problems early
Segment Analysis
By product, region, agent
Trend Tracking
See improvement over time
From trigger to insight
Event Triggers Survey
Purchase, delivery, service completion
AI Calls Customer
At optimal time for response
Collects Feedback
Rating + open-ended responses
Instant Analysis
Scores, trends, alerts in real-time
Real feedback conversations our AI handles
NPS Survey
AI:
"Hi Meera, thanks for your recent purchase from XYZ Store. On a scale of 0-10, how likely are you to recommend us to a friend?"
Customer:
"I'd say 9"
AI:
"Thank you! We're glad you had a great experience. What did you like most about shopping with us?"
Detractor Follow-up
Customer:
"I'd give a 4. The delivery was late."
AI:
"I'm sorry to hear about the delivery issue. I'd like to make this right. Would you like me to connect you with our customer service team right now?"
Customer:
"Yes, please"
Templates for common survey needs
NPS Survey
Net Promoter Score with follow-up questions
"How likely to recommend? Why?"
CSAT Survey
Customer satisfaction after interaction
"How satisfied were you? What could improve?"
Post-Purchase
Product and delivery experience
"Rate product quality, delivery speed"
Service Feedback
After support or service interaction
"Was your issue resolved? Agent rating?"
Event Follow-up
Post-event or webinar feedback
"How was the event? Would you attend again?"
Custom Survey
Build your own questionnaire
"Any questions, any branching logic"
Real results from voice-of-customer programs
"Our email survey response was 8%. Voice surveys get 52%. We finally have statistically significant NPS data."
6x Higher Response
D2C
CX Director
"We catch detractors within hours now, not days. Our save rate on unhappy customers went from 20% to 65%."
3x Better Saves
SaaS
Support Lead
"The verbatim feedback is gold. We've launched 3 product improvements based on patterns the AI identified."
Actionable Insights
Retail
VP Customer Experience
Common questions about voice surveys
Voice surveys are more personal and convenient - customers can respond while doing other things. The conversational format feels less like a chore than filling out forms. Plus, calling shows you value their feedback enough to reach out personally.
The AI uses speech-to-text to transcribe responses verbatim. It can also summarize and categorize feedback in real-time, tagging themes like 'delivery issues', 'product quality', or 'customer service'. This makes analysis scalable.
Yes, fully dynamic branching is supported. For example, if a customer gives a low NPS score, ask why. If they mention delivery, ask specifically about delivery. If they're a promoter, ask if they'd be willing to leave a review.
You can configure automatic escalation for detractors. The AI can offer to connect them with a support agent immediately, or create a ticket for follow-up. Alerts can be sent to CX managers via email/Slack.
For e-commerce, 24-48 hours after delivery is ideal. For services, same-day or next-day works best. The AI can be triggered by order status changes, service completion, or on a schedule you define.
Yes, completely customizable. You can set your own NPS/CSAT questions, add follow-up questions, use your brand voice, and configure the entire script. We also provide templates for common survey types.
AI Voice Assistant works across many scenarios
See how AI voice surveys can boost response rates and uncover insights
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
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Open in DriveBest AI voice agent pricing worldwide - from ₹4/min ($0.04) | 40% more affordable than US alternatives