Proactive delivery alerts via AI voice calls. Out-for-delivery notifications, address verification, and failed delivery follow-ups. Reduce RTO by 35% and boost first-attempt delivery rates.
Reduction in RTO
First-Attempt Delivery
Fewer WISMO Calls
Average Call Duration
Complete last-mile communication automation
Call customers when their package is out for delivery with expected time window. Ensure someone is available to receive.
Verify delivery address and collect landmark details before dispatch. Reduce failed deliveries due to wrong addresses.
Let customers choose preferred delivery time slots via voice call. Morning, afternoon, or evening - their choice.
When delivery fails, AI calls to reschedule, collect alternate address, or arrange pickup from nearby location.
Post-delivery confirmation calls to verify receipt and collect instant feedback on delivery experience.
Proactively inform customers about delays before they call you. Set expectations and reduce complaints.
Smoother deliveries, happier customers
35% Less RTO
Customers prepared for delivery
Higher First-Attempt
Address verified beforehand
Fewer Support Calls
Proactive updates
Better Route Planning
Time slots reduce wait time
Know When to Expect
Clear delivery windows
Flexible Timing
Choose convenient slots
Easy Rescheduling
Change delivery in one call
Never Miss Delivery
Reminders before arrival
From dispatch to doorstep
Order Dispatched
Shipment triggers notification flow
Address Verified
AI confirms delivery details
Arrival Alert
Customer notified before delivery
Delivery Complete
Confirmation and feedback collected
Real logistics conversations our AI handles
Out-for-Delivery Alert
AI:
"Hi Amit, your order from ABC Store is out for delivery. You should receive it between 2 PM and 5 PM today. Will someone be available to receive it?"
Customer:
"Yes, I'll be home"
AI:
"Great! Our delivery partner Ramesh will call you 30 minutes before arrival. Thank you!"
Failed Delivery Rescheduling
AI:
"Hi Priya, we attempted delivery of your order today but couldn't complete it. Would you like to reschedule for tomorrow or provide an alternate address?"
Customer:
"Can you deliver to my office tomorrow?"
AI:
"Sure! Please share your office address and I'll update the delivery."
Works with your delivery partners
Delhivery
Courier
Blue Dart
Courier
DTDC
Courier
Ecom Express
Courier
Xpressbees
Courier
Shadowfax
Hyperlocal
FedEx
International
Custom API
Any Partner
Real results from e-commerce and delivery companies
"RTO dropped from 22% to 14% in 60 days. Address verification calls before dispatch catch 80% of address issues."
36% Less RTO
E-commerce
Operations Head
"First-attempt delivery improved from 68% to 89%. When customers know when to expect delivery, they're ready."
21% Better Delivery
Online Retail
Logistics Manager
"Failed delivery follow-up is now instant. AI calls within 30 minutes of failure and reschedules 75% of orders."
75% Rescheduled
Quick Commerce
CX Lead
Common questions about logistics voice AI
Best practice is: 1) Day before delivery to confirm address, 2) Morning of delivery day with estimated time window, 3) 30-60 minutes before arrival for final alert. For high-value orders, add a post-delivery confirmation call.
When a customer can't receive the delivery, the AI offers alternative dates/times, collects their preference, and updates your logistics system in real-time. If they want a different address, it collects and verifies the new location.
Yes, we integrate with Delhivery, Blue Dart, DTDC, Ecom Express, Xpressbees, Shadowfax, FedEx, DHL, and custom logistics systems via APIs. The AI gets real-time tracking data to provide accurate updates.
The system retries (configurable: 2-3 attempts at different times). If still no answer, it sends an SMS/WhatsApp with delivery details. For critical deliveries, it can alert your dispatch team for manual follow-up.
RTO happens when customers aren't available or addresses are wrong. By calling ahead to confirm address, verify availability, and set expectations, we ensure someone is ready to receive. This typically reduces RTO by 30-40%.
Yes, the AI can collect alternate recipient details (name, phone number, relationship) and update the delivery instructions. This is especially useful for office deliveries or when the customer is traveling.
AI Voice Assistant works across many scenarios
See how AI voice calls can reduce RTO and boost first-attempt delivery rates
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
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Open in DriveBest AI voice agent pricing worldwide - from ₹4/min ($0.04) | 40% more affordable than US alternatives