Voice calls with smart fallback. If calls don't connect, switch to WhatsApp. If no reply, try SMS. Reach 95%+ of contacts with automatic channel orchestration.
Contact Rate
Higher Engagement
Cost Reduction
Visibility
Every channel, perfectly orchestrated
Start with voice calls for high-impact, personal communication. AI handles conversations naturally and captures intent.
Send brochures, links, confirmations via WhatsApp after calls. Or fall back to WhatsApp if calls don't connect.
When WhatsApp isn't available, send critical info via SMS. Ensure message delivery regardless of app usage.
Different outcomes trigger different channels. No answer? Send WhatsApp. Interested? Follow up with email. Flexible logic.
Call didn't connect? Retry in 2 hours, then try WhatsApp, then SMS. Configurable sequences maximize reach.
All interactions across channels visible in one timeline. Know what was said on call, sent on WhatsApp, texted via SMS.
Right message, right channel, right time
Channel Choice
Respond on preferred channel
Reference Materials
Links, docs on WhatsApp
No Missed Messages
Multiple touchpoints
Seamless Experience
Context carries over
Higher Reach
95%+ contact rate
Better Engagement
Right channel, right time
Lower Costs
Voice when needed, text when enough
Complete Tracking
All interactions logged
Multi-channel approach to proactive updates
Step 1: Voice Call
"Hi, your order #4523 has shipped and will arrive by Tuesday. Would you like me to send tracking details to your WhatsApp?"
Step 2: WhatsApp (Post-Call)
Tracking link, expected delivery date, delivery partner contact, and option to reschedule - all in one rich message.
Step 3: SMS Fallback
If WhatsApp undelivered: "Your order #4523 ships today. Track: bit.ly/track4523. Arriving Tuesday."
Intelligent channel orchestration
Define Sequence
Voice → WhatsApp → SMS
Set Conditions
When to switch channels
Execute Workflow
Automatic progression
Track Everything
Unified reporting
Real results from omnichannel automation
"Contact rate jumped from 60% to 95% when we added WhatsApp fallback. Those we couldn't reach by call now respond on WhatsApp."
95% Contact Rate
Mumbai
CX Head
"Sending brochures via WhatsApp after sales calls is game-changing. Prospects have materials instantly and share with family."
2x More Shares
Bangalore
Sales Director
"Our appointment show-up rate improved dramatically with voice confirmation + WhatsApp directions. People don't forget anymore."
40% Fewer No-Shows
Delhi
Operations
Common questions about omnichannel automation
You configure fallback sequences in workflows. For example: Try voice call → If no answer after 3 attempts → Send WhatsApp message → If no reply in 24 hours → Send SMS. Each step can have its own timing and conditions.
Yes, this is a common pattern. After a sales call, send the brochure via WhatsApp. After a support call, send the ticket confirmation. After an appointment reminder, send the location map. Configure what gets sent based on call outcome.
Template messages (approved by WhatsApp), interactive messages with buttons, document/image sharing, and WhatsApp bot conversations for two-way messaging. We support the WhatsApp Business API.
All interactions are logged in a unified timeline per contact. You can see: call at 10 AM (no answer), WhatsApp at 10:15 AM (delivered, read, replied). Analytics show channel effectiveness across campaigns.
Yes, you can set up WhatsApp bot flows that handle incoming messages. If a customer replies to your WhatsApp message, the bot can continue the conversation, answer questions, or hand off to a human agent.
We use reliable SMS providers with delivery confirmation. SMS is typically used as a last resort when WhatsApp isn't viable. Costs are passed through at provider rates.
Yes, channels are fully configurable. Some use cases work better as WhatsApp-first with voice escalation. Others are voice-only. Build the sequence that works for your customers.
All channel interactions sync to your CRM - HubSpot, Salesforce, Zoho, etc. The contact record shows calls made, WhatsApp messages sent, and SMS delivered, with timestamps and outcomes.
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