Connect Edesy AI voice calls to Dynamics 365 through a custom HTTP function, webhooks, the REST API, Zapier, n8n or Make. Look up contacts, leads and cases mid-call and log outcomes as activities. There is no native Dynamics 365 app; we can help scope the setup.
Function
Events
Languages
AI from
Native integration for Microsoft Dynamics 365 users
AI makes sales calls using Dynamics 365 lead data. Qualifies prospects and logs outcomes to CRM.
AI pulls complete customer data from Dynamics - purchase history, cases, interactions for context.
Handle customer service calls with Dynamics 365 case data. Create and update cases automatically.
Log each call as a Dynamics activity with the summary and outcome through a webhook, HTTP function, Zapier or n8n.
Send Edesy call webhooks to a Power Automate HTTP trigger and run your own flows from there.
Call analytics feed into Dynamics AI insights for sales and service intelligence.
Deep Microsoft Dynamics 365 integration
Sales
Service
Marketing
Data
Better together
More Outreach
AI scales calls
Better Data
Auto CRM updates
Focus Selling
AI qualifies leads
Full Context
360 customer view
24/7 Support
AI handles calls
Case Automation
Auto create/update
Knowledge
AI uses KB
Escalation
To human when needed
Seamless Microsoft Dynamics 365 connection
HTTP function, webhook, Zapier or n8n
Dynamics 365 API key in the credential vault
Placeholders and response mapping
Check results in Test Center
Real results from our customers
"The Microsoft Dynamics 365 integration was seamless. Our team was up and running in hours, not weeks. AI handles routine calls while our team focuses on complex issues."
Seamless Setup
Enterprise Customer
Operations Lead
"We've seen significant improvements in efficiency since implementing AI voice with Microsoft Dynamics 365. The automation saves us hours every day."
Hours Saved Daily
SaaS Company
CX Manager
"The context sync is incredible. AI knows everything about the customer from Microsoft Dynamics 365 before the call even starts. Customers feel understood."
Full Context
B2B Platform
CS Lead
Common questions about connecting Microsoft Dynamics 365
There is no native Dynamics 365 connector. A custom HTTP function can call the Dynamics 365 API during the call, with keys kept in the credential vault, and webhooks on call.ended, call.analyzed or call.extracted can update Dynamics 365 after it, directly or through Zapier, n8n or Make.
Yes, through the Dataverse API with your own HTTP functions or webhook flows. There is no packaged Dynamics app.
Yes. Point an Edesy webhook subscription or workflow webhook step at a Power Automate HTTP trigger; the flow receives the call event and runs your logic.
Your Dynamics credentials are stored encrypted in the Edesy credential vault, and webhooks are signed with an HMAC x-edesy-signature header. Access in Dynamics is whatever you grant the app registration you create.
We work with all major platforms
See how AI voice calling integrates with your Microsoft Dynamics 365 workflow
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