Call Transcript Analyzer

You can extract sentiment (positive/negative/neutral), customer intent, action items, objections, competitive mentions, satisfaction indicators, and conversation quality metrics. The analyzer provides both quantitative scores and qualitative insights.

Our sentiment analysis achieves 90%+ accuracy on clear statements. Mixed sentiment or sarcasm can be harder to detect. The analyzer shows confidence scores so you know when to review manually.

Yes, the analyzer supports multilingual transcripts including Hindi, Tamil, Telugu, and other Indian languages. It can also handle code-switched conversations (mixing Hindi and English).

Key metrics include: talk time ratio, interruption count, silence duration, resolution indicator, escalation flag, sentiment trajectory, and overall quality score (1-10). These help identify coaching opportunities.

Both. For live calls, real-time analysis provides immediate alerts (e.g., 'customer frustrated'). For recordings, you get comprehensive post-call reports. Historical analysis helps identify patterns across many calls.

The analyzer highlights specific improvement areas: 'Agent interrupted 5 times' or 'Customer mentioned competitor X'. Use these insights to update prompts, add objection handling, or improve training.

You can paste text transcripts directly, upload .txt files, or connect to call recordings (we'll transcribe them). For production use, our platform automatically captures and analyzes all calls.

Yes, configure rules like 'Alert when sentiment drops below 3' or 'Flag calls mentioning refund'. Alerts go to Slack, email, or your CRM. This helps catch issues in real-time.