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Improve medication adherence by 25% with automated refill reminders. AI calls patients before prescriptions run out, confirms refills, and schedules pickup or delivery.
Better Adherence
Refill Completion
Staff Time Saved
Revenue Increase
Complete medication adherence solution
AI automatically calls patients when prescriptions are due for refill, before they run out of medication.
Confirms if patient needs the refill, captures any changes in medication or dosage, and processes the request.
Offers patients choice between pharmacy pickup or home delivery, scheduling convenient times for either option.
Track medication adherence patterns, identify at-risk patients, and escalate to pharmacists for intervention.
When prescriptions need renewal or review, AI schedules appointments with the prescribing doctor.
All interactions are logged securely in patient records, maintaining full HIPAA compliance and audit trails.
Better health outcomes for patients, improved revenue for pharmacies
Never Run Out
Timely refill reminders
Convenient Options
Pickup or delivery choice
Better Health
Consistent medication intake
Easy Process
One call to refill
25% Better Adherence
Improved patient outcomes
Increased Revenue
More refills processed
Staff Time Saved
Automated outreach
Patient Loyalty
Better engagement
From reminder to refill in one call
Refill Due
System detects prescription due date
AI Calls Patient
Reminder with medication details
Confirm & Process
Patient confirms, refill processed
Pickup/Delivery
Schedule convenient fulfillment
Real conversations our AI handles every day
Refill Reminder (Outbound)
AI:
"Hello Mrs. Sharma, this is MedPlus Pharmacy calling about your prescription. Your Metformin 500mg is due for refill - you have about 5 days of medication remaining. Would you like us to prepare your refill?"
Patient:
"Yes, please prepare it"
AI:
"Your refill is confirmed for 30 tablets. Would you like to pick it up from our store, or should we deliver it to your home?"
Prescription Renewal
AI:
"Mr. Patel, I see that your blood pressure medication prescription has expired. You'll need a renewal from Dr. Kumar before we can process more refills. Would you like me to schedule an appointment?"
Patient:
"Yes, what times are available?"
AI:
"Dr. Kumar has slots available tomorrow at 10 AM or 3 PM, or Thursday at 11 AM. Which works best for you?"
Secure, compliant, and audit-ready
HIPAA Compliant
End-to-end encryption, BAA available
Audit Trails
Complete call logs and recordings
EHR Integration
Works with major healthcare systems
Real results from pharmacies and healthcare systems
"Medication adherence improved significantly. Patients appreciate the reminder calls and find it easier to stay on track with their medications."
25% Better Adherence
South India
Operations Head
"We're processing 30% more refills with the same staff. The AI handles routine reminders while our pharmacists focus on consultations."
30% More Refills
Mumbai
Owner
"Patients love the home delivery scheduling option. It's convenient for elderly patients who can't easily visit the pharmacy."
40% Choose Delivery
Delhi NCR
Patient Services
Common questions about medication adherence automation
The system integrates with your pharmacy management software. When a prescription is due for refill (e.g., 5 days before expected depletion), it automatically triggers a voice call to the patient. The AI confirms the refill need, processes the order, and schedules pickup or delivery.
Yes, our system is designed for HIPAA compliance. Patient data is encrypted in transit and at rest, call recordings are stored securely, and all interactions are logged with proper audit trails. We sign BAAs (Business Associate Agreements) with healthcare clients.
The AI recognizes expired prescriptions and offers to schedule an appointment with the prescribing doctor for renewal. It can also notify your pharmacy team to follow up with the physician's office if needed.
Yes, patients can confirm, modify, or decline refills during the call. They can also request a different medication quantity, ask questions about timing, or request a pharmacist callback for complex queries.
If your pharmacy offers home delivery, the AI presents this option to patients. It collects preferred delivery date and time, confirms the address on file, and creates a delivery order in your system. Patients also receive a confirmation via SMS.
We support English, Hindi, and 10+ regional languages. This is particularly important for pharmacies serving diverse communities where patients may prefer communicating in their native language about medications.
Yes, the system can be configured with different workflows for controlled substances - for example, requiring in-person pickup, adding additional verification steps, or routing to a pharmacist for review before processing.
We integrate with common pharmacy management systems via API. The AI reads prescription data, refill dates, and patient information from your system, and writes back refill orders, delivery schedules, and interaction logs.
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