Connect Convo AI helpdesk with ActiveCampaign to display contact and deal data in the inbox sidebar, sync conversations to ActiveCampaign records, and leverage automations for support workflows.
Channels
CRM Sync
Support
To Start
What you get with Convo AI for ActiveCampaign
View ActiveCampaign contact profiles, deal pipeline stages, lead scores, tags, and automation enrollment in the Convo AI inbox sidebar. Agents see marketing engagement and predictive content data.
Log Convo AI support conversations as ActiveCampaign events on contact records. Support interactions feed into automation triggers, lead scoring, and contact segmentation.
Trigger ActiveCampaign automations from Convo AI events. Automatically send follow-up emails, update deal stages, apply tags, or notify team members based on support conversation outcomes.
Use ActiveCampaign predictive content and send-time optimization data in the sidebar. Route conversations based on engagement probability and contact scoring.
Simple setup process - connect in minutes
Benefits for your support team and customers
View ActiveCampaign contact scores, tags, and deal data directly in the support inbox sidebar
Log support interactions as ActiveCampaign events for automation and scoring integration
Trigger ActiveCampaign automations from support outcomes for automated follow-up sequences
Route conversations based on ActiveCampaign tags and lead scores for prioritized support
Unite marketing automation and customer support data in a single ActiveCampaign record
Common ways to use Convo AI with ActiveCampaign
Display ActiveCampaign lead score and deal stage in the sidebar so agents can identify high-priority customers instantly
Log support conversations as ActiveCampaign events to trigger post-support NPS survey automations
Apply ActiveCampaign tags based on support ticket categories to segment customers for targeted marketing campaigns
Route conversations from contacts tagged as "Enterprise" or "VIP" in ActiveCampaign to senior support agents
Update ActiveCampaign deal stages from Convo AI when support interactions result in upsell or renewal conversations
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Common questions about ActiveCampaign integration
The integration works with ActiveCampaign Lite, Plus, Professional, and Enterprise plans. CRM deal pipeline features require Plus or above. Advanced automation triggers require Professional or Enterprise.
Yes, when a customer contacts support, Convo AI reads their ActiveCampaign tags and routes the conversation accordingly. You can create routing rules based on any combination of tags.
Convo AI events (ticket created, CSAT submitted, conversation resolved) are tracked as ActiveCampaign events. You can assign positive or negative score values to these events in your ActiveCampaign scoring rules.
Yes, ActiveCampaign custom objects are supported in the sidebar display. Custom object records linked to a contact are shown alongside standard contact and deal data.
Convo AI works with all major CRM platforms