Integrate Convo AI helpdesk with Brevo to display contact and deal data in the inbox sidebar, sync conversations to Brevo CRM records, and leverage marketing automation for support follow-ups.
Channels
CRM Sync
Support
To Start
What you get with Convo AI for Brevo
View Brevo CRM contact profiles, deal pipeline stages, list memberships, and transactional email history in the Convo AI inbox sidebar. Agents see marketing engagement and purchase history.
Log Convo AI support conversations as Brevo CRM events on contact records. Track support interactions alongside email opens, clicks, and purchase events in a unified timeline.
Trigger Brevo automation workflows from Convo AI events. Send follow-up emails, update contact attributes, or move deals through pipeline stages based on support conversation outcomes.
Route Convo AI conversations based on Brevo contact list membership. VIP lists, at-risk segments, or high-value customer groups are automatically assigned to specialized support agents.
Simple setup process - connect in minutes
Benefits for your support team and customers
Surface Brevo CRM contact data and marketing engagement history in the support inbox sidebar
Log support interactions as Brevo events for a unified view of customer touchpoints
Trigger Brevo automation workflows based on support outcomes for personalized follow-ups
Route conversations based on Brevo list membership for segment-specific support experiences
Align marketing and support teams with shared customer data in Brevo
Common ways to use Convo AI with Brevo
Display Brevo contact purchase history and deal stage in the sidebar so agents can provide context-aware support
Log support conversations as Brevo events to trigger post-support email sequences with satisfaction surveys
Route VIP list members to priority support queues based on Brevo contact list membership
Trigger a Brevo automation workflow to update deal stage when a support conversation results in an upsell opportunity
Track CSAT scores as Brevo contact attributes for segmentation and targeted re-engagement campaigns
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Common questions about Brevo integration
The integration works with Brevo Free, Starter, Business, and Enterprise plans. CRM deal pipeline features require Brevo Business or Enterprise. Automation workflows require at least Brevo Starter.
Yes, Convo AI events like conversation created, ticket resolved, and CSAT submitted are tracked as Brevo events. You can use these events as triggers in Brevo automation workflows.
When a customer contacts support, Convo AI checks their Brevo list memberships. Conversations from contacts on specific lists (e.g., VIP, Enterprise, At-Risk) are automatically routed to designated agent queues.
Yes, transactional email history and event data from Brevo are displayed in the sidebar. This gives agents visibility into order confirmations, shipping notifications, and other transactional communications.
Convo AI works with all major CRM platforms