Integrate Zendesk with WhatsApp to create support tickets from chats, sync customer profiles, and send proactive WhatsApp messages from Zendesk triggers.
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What you get with WhatsApp CRM for Zendesk
Automatically create Zendesk support tickets from WhatsApp conversations. Tickets include full chat transcripts, attachments, and customer context for faster resolution.
Sync WhatsApp contacts with Zendesk user profiles. Customer details, tags, and organization data are kept consistent across both platforms.
Use Zendesk triggers and automations to send WhatsApp messages. Notify customers about ticket updates, SLA breaches, or satisfaction surveys via WhatsApp.
Apply Zendesk macros to WhatsApp conversations and organize WhatsApp tickets using custom Views. Agents handle WhatsApp queries with familiar Zendesk tools.
Simple setup process - connect in minutes
Benefits for your Zendesk workflow
Convert WhatsApp conversations into trackable Zendesk tickets
Reduce response times with automated WhatsApp notifications
Give agents a unified view of WhatsApp and email support interactions
Track WhatsApp support metrics in Zendesk Explore dashboards
Maintain SLA compliance with proactive WhatsApp ticket updates
Common ways to use WhatsApp CRM with Zendesk
Auto-create Zendesk tickets when customers reach out on WhatsApp, with priority based on message content
Send WhatsApp notifications when Zendesk ticket status changes to keep customers informed
Use Zendesk Views to create a dedicated WhatsApp support queue for agents
Trigger WhatsApp CSAT surveys after Zendesk ticket resolution
Escalate WhatsApp conversations to Zendesk tickets when chatbot cannot resolve the issue
Common questions about Zendesk integration
This integration complements Zendesk native WhatsApp channel by adding advanced features like broadcast targeting, CRM-level contact sync, and custom automation triggers that go beyond the built-in WhatsApp channel capabilities.
Yes, agents can view WhatsApp conversation history within Zendesk tickets. Responses can be configured to send back via WhatsApp, providing a seamless omnichannel support experience.
You can map WhatsApp conversation data, contact properties, and chatbot-collected information to Zendesk ticket custom fields. This includes dropdown, text, numeric, and multi-select field types.
Yes, WhatsApp-originated tickets are fully tracked in Zendesk Explore. You can build dashboards to monitor WhatsApp ticket volume, response times, resolution rates, and customer satisfaction scores.
WhatsApp CRM works with many platforms
Sync your Zendesk contacts and conversations with WhatsApp CRM