Screen customer service agents, tech support, and sales reps at scale. AI assesses voice quality, language proficiency, and customer handling - the skills that matter for phone-based roles.
Screens/Day
Capacity
Languages
Assessed
Time Saved
On screening
Availability
Global coverage
Everything you need to hire agents at scale
AI evaluates clarity, pace, pronunciation, and professional phone presence.
Assess spoken proficiency in any language. Set accent and fluency requirements.
AI presents scenarios - angry customer, technical issue - and evaluates responses.
AI can call candidates directly. Perfect for phone-based hiring at scale.
AI scores and ranks all candidates. See top performers at a glance.
Ramp up instantly. Screen thousands during account launches or seasonal peaks.
All contact center positions
Customer Service
Inbound support agents
Tech Support
L1/L2 technical support
Sales/Telesales
Outbound sales reps
Collections
Debt recovery agents
Back Office
Data entry, processing
Chat Support
Written communication
From application to offer
Candidates Apply
To your job postings
AI Phone/Video Screen
Voice and language assessment
AI Scores & Ranks
By voice quality and skills
Human Interview
Top candidates only
Better BPO hiring, faster ramps
Ramp Faster
Screen 1,000+ per day
Consistent Quality
Same bar for all candidates
Multi-Account Ready
Different criteria per client
Lower Cost-Per-Hire
60% reduction typical
Less Manual Screening
AI handles first rounds
Language Validation
Confirm proficiency upfront
Voice Quality Data
Objective assessment
Better Qualified Pool
Only good fits advance
Solving unique industry challenges
Account Launches
Screen thousands in days when ramping for new clients. AI scales instantly.
Multi-Language
One platform for all language requirements. Consistent proficiency standards.
Voice Quality
Objective assessment of phone presence. No more subjective evaluations.
AI presents real scenarios and evaluates responses
AI Scenario:
"A customer calls upset because their order arrived damaged. They're demanding a full refund and saying they'll never order again. How would you handle this?"
AI Evaluates:
Empathy and acknowledgment
De-escalation techniques
Problem-solving approach
Policy-appropriate solution
Retention effort
How contact centers hire smarter
"We launched a new account requiring 500 agents in 4 weeks. AI screened 3,000 applicants in the first week. We hit our staffing target on time - impossible with manual screening."
3,000 Screened in 1 Week
50,000+ employees
VP Operations
"Language assessment was always subjective. Now AI gives us consistent proficiency scores. Attrition from language issues dropped 35% because we catch it in screening."
35% Less Attrition
Multi-location
Quality Director
"Cost per hire went from $180 to $60. Time to fill dropped from 3 weeks to 5 days. AI screening paid for itself in the first month."
70% Cost Reduction
2,000 seats
HR Director
Common questions about AI interviews for contact centers
AI evaluates clarity, pace, pronunciation, and professional tone. For customer service, we assess empathy in voice, active listening indicators, and de-escalation language. You can set minimum thresholds and listen to recordings of top candidates.
Yes. We assess spoken language proficiency in 60+ languages. AI can evaluate accent neutrality, fluency, grammar, and comprehension. You can set different proficiency requirements for different accounts (e.g., US English for one client, UK English for another).
AI scales instantly. Screen 1,000+ candidates per day during ramp periods. No scheduling needed - candidates complete interviews 24/7. One BPO client screened 5,000 candidates in a week for a new account launch.
Yes. AI can present customer scenarios and evaluate how candidates respond. For example: 'A customer is upset about a billing error. How would you handle this?' AI evaluates the response for empathy, problem-solving, and communication.
We integrate with major ATS platforms (Greenhouse, Lever, Workday, iCIMS) and can connect via API or Zapier to other systems. Results sync automatically so recruiters stay in their normal workflow.
Create separate interview templates for each account. A tech support account might emphasize technical troubleshooting, while a sales account focuses on persuasion and closing. Each has its own questions, scoring criteria, and thresholds.
Learn more about AI interviews for BPO
See how AI can screen agents while you focus on ramping accounts.