Automate banking customer service with AI voice calls. Account inquiries, loan support, card services, EMI reminders, and fraud alerts. RBI compliant with secure authentication.
Call Deflection
Fraud Response
Availability
Uptime
Complete automation for banking operations
Balance check, mini statement, last 5 transactions, cheque status. Secure authentication via OTP or registered number verification.
Outstanding amount, payment due date, available limit, recent transactions. Lost card blocking and replacement requests.
Loan eligibility, EMI calculator, application status, disbursement updates. Collect documents and schedule branch visits.
Proactive calls before EMI due date. Payment links via SMS, auto-debit confirmations, bounce follow-ups.
Instant outbound calls for suspicious transactions. Confirm or block transactions in real-time via voice verification.
Multi-factor authentication via OTP, registered mobile, DOB verification. Compliant with RBI security guidelines.
Voice AI across your product portfolio
Savings Accounts
Balance, statement, cheque status
Credit Cards
Outstanding, limit, blocking
Personal Loans
EMI, prepayment, closure
Home Loans
Statement, certificate requests
Fixed Deposits
Maturity, renewal, breakage
Demat Accounts
Holdings, statements
Better for banks, better for customers
60% Call Reduction
AI handles routine queries
24/7 Availability
Service beyond branch hours
Fraud Prevention
Real-time alert calls
Collection Efficiency
Automated EMI reminders
Instant Service
No IVR maze, no waiting
Secure Access
OTP-based authentication
Anytime Banking
Service at 2 AM
Regional Languages
Bank in your language
Secure and compliant
Customer Calls
Or AI makes outbound call
Authentication
OTP, mobile, or voice verify
Query Handled
Balance, EMI, card, loan info
Action Taken
Info provided or request logged
Real banking conversations our AI handles
Balance Inquiry
AI:
"Welcome to ABC Bank. I've identified your registered mobile. For security, please enter the OTP sent to your phone."
Customer:
"4 5 6 7 8 9"
AI:
"Thank you. Your savings account ending 4532 has a balance of Rs. 45,320. Would you like to hear recent transactions?"
Fraud Alert
AI:
"This is an urgent call from ABC Bank. We detected a transaction of Rs. 25,000 on your card ending 8976 at Amazon. Did you make this transaction?"
Customer:
"No, I didn't!"
AI:
"I'm blocking your card immediately for safety. A new card will be dispatched within 3 days. Is there anything else I can help with?"
Built for financial services compliance
End-to-End Encryption
All data encrypted in transit and at rest
RBI Compliance
Follows all regulatory guidelines
Audit Trails
Complete logs of all interactions
Fraud Prevention
Real-time alert and blocking
Real results from financial services
"60% of our call center volume is now handled by AI. Balance inquiries, card queries, loan status - all automated with proper authentication."
60% Call Reduction
Banking
Head of Digital
"Fraud alert response time went from 2 hours to 30 seconds. We've prevented lakhs in fraud losses with instant customer verification."
30 sec Response
Cards
Fraud Prevention
"EMI collection improved 25% with proactive reminder calls. The AI sends payment links and follows up on bounced payments."
25% Better Collection
Lending
Collections Head
Common questions from banks and NBFCs
Yes, our platform is designed for RBI compliance. We implement secure authentication (OTP, registered mobile verification), maintain call recordings, encrypt all data in transit and at rest, and provide complete audit trails.
Multiple options: 1) Caller ID matching with registered mobile, 2) OTP sent to registered mobile/email, 3) Knowledge-based authentication (DOB, mother's maiden name), 4) Voice biometrics (optional). You choose the security level per transaction type.
Yes, we integrate via APIs with major CBS platforms including Finacle, Flexcube, TCS BaNCS, and custom systems. Real-time data fetch for balance, transactions, loan details. All integrations are secure and audited.
When your fraud detection system flags a transaction, it triggers our API. We instantly call the customer, describe the transaction, and ask for confirmation. 'Yes' allows it, 'No' blocks it. Response syncs back to your system in real-time.
AI can handle card blocking after proper authentication. For sensitive operations (fund transfer, new card request), AI collects request details and either processes via secure API or creates a ticket for branch/agent follow-up.
All major Indian languages: Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, Gujarati, Malayalam, plus English. Critical for serving customers across India's diverse regions.
AI Voice Assistant works across industries
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Open in DriveBest AI voice agent pricing worldwide - from ₹4/min ($0.04) | 40% more affordable than US alternatives