KYC Verification Voice Bot

The AI can verify customer-provided information through conversation - name spelling, date of birth, address details, PAN number, Aadhaar last 4 digits, occupation, income range, and other declared information. It compares responses with application data for consistency.

Voice-based verification can be part of your overall KYC process. While Video KYC (V-KYC) is mandated for certain account types, voice verification can handle initial verification, re-KYC for existing customers, and post-onboarding confirmation. We recommend consulting your compliance team for specific use cases.

The AI monitors for inconsistencies between provided information and verbal responses, unusual hesitation patterns, mismatched background sounds, and responses that don't align with the applicant profile. Suspicious cases are flagged for manual review with detailed notes.

Yes, the AI can read out key terms, ask for explicit consent, and record the customer's verbal agreement. These recordings are stored securely with timestamps for audit purposes.

We integrate with major core banking systems via API. The AI pulls customer application data, verifies information, and updates the verification status in your system. Call recordings and transcripts are linked to customer records.

If the AI cannot verify due to mismatches or customer unavailability, it logs the specific issue, schedules a retry if appropriate, and can escalate to your manual verification team with all relevant details for follow-up.

Yes, re-KYC is a common use case. The AI can contact existing customers when their KYC is due for renewal, verify their current details, confirm if any information has changed, and update records accordingly.

We support English, Hindi, and 10+ regional languages including Tamil, Telugu, Kannada, Marathi, Gujarati, and Bengali. Customers can choose their preferred language for verification.