E-commerce returns generate massive support volume. Our AI handles return requests, refund status queries, and pickup scheduling - reducing support tickets by 60% while improving customer satisfaction.
E-commerce Returns
Ticket Reduction
Avg Resolution
CSAT Score
Automate every step of the return journey
Initiate Return
Start return process
Refund Status
Where's my refund?
Schedule Pickup
Book return pickup
Exchange
Replace with different size
Complete automation for returns and refunds
Customers call to initiate returns. AI captures reason, validates return window, and creates return request automatically.
AI asks relevant questions based on product type. Captures detailed return reasons for quality improvement and fraud detection.
Customers can check refund status anytime. AI provides real-time updates on refund processing and expected timeline.
Schedule return pickup with preferred date, time slot, and address confirmation. Integrates with logistics partners.
AI offers exchange instead of refund when possible. Suggests alternatives, checks availability, and processes exchange.
Complex cases (damaged goods, disputes) escalate to human agents with full context. Seamless handoff experience.
Better experience, lower costs
24/7 Return Support
Initiate returns anytime
Instant Answers
No wait for refund status
Easy Scheduling
Pick convenient pickup slot
Consistent Experience
Same quality every time
60% Fewer Tickets
AI handles routine queries
Focus on Complex Cases
Agents handle what matters
Reduced Costs
Lower cost per resolution
Better Data
Structured return reasons
From return request to resolution
Customer Calls
Initiates return or checks status
AI Identifies Order
Verifies customer and order
Process Request
Creates return, schedules pickup
Resolution
Refund processed or exchanged
Real conversations handling returns
Return Initiation
AI:
"Hi, thanks for calling Fashion Store. I can help you with returns. Could you please share your order number or the phone number used for ordering?"
Customer:
"Order number is FS12345. I want to return the blue kurta - wrong size."
AI:
"I found your order. Blue Kurta, size M, delivered on January 10th. Since it's within 15 days, I can process the return. Would you like an exchange for a different size or a refund?"
Customer:
"Exchange for size L please."
Exchange Created - Size L Shipping, Pickup Scheduled
Refund Status Check
AI:
"Hi, I can help you check your refund status. Please share your order number or return ID."
Customer:
"My order was FS67890. I returned it last week."
AI:
"I found your return. The item was received at our warehouse on January 12th. Quality check is complete, and your refund of Rs 1,899 was initiated yesterday. It should reflect in your original payment method within 5-7 business days."
Customer:
"Great, thanks!"
Status Provided - No Ticket Created
Works with your existing systems
E-commerce Platforms
Shopify, WooCommerce, Magento, Custom
Logistics Partners
Delhivery, BlueDart, Ecom Express
Support Platforms
Freshdesk, Zendesk, Zoho Desk
Real results from return automation
"Return-related support tickets dropped 65% after implementing the voice bot. Customers get instant answers without waiting in queue."
65% Fewer Tickets
Mumbai
CX Head
"The exchange conversion rate improved. AI suggests exchanges for size issues, and many customers prefer that over refund. Reduces losses."
30% More Exchanges
Bangalore
Operations
"CSAT for returns improved from 3.8 to 4.5. Customers love getting immediate status updates instead of waiting for email responses."
4.5 CSAT Score
Delhi
Support Manager
Common questions about automating returns
Customers call your support line. The AI identifies them (order ID or phone number), locates their order, verifies return eligibility, captures the return reason, and creates a return request. It can also schedule pickup and provide refund timeline - all in a single call.
The AI handles standard returns automatically: within return window, unused products, size exchanges. For complex cases (damaged products, warranty claims, disputes), it captures details and transfers to a human agent with full context.
After approving the return, the AI offers available pickup slots based on your logistics partner's schedule and customer's location. Customer picks a date/time, confirms the address, and receives confirmation. We integrate with Delhivery, BlueDart, and other providers.
Yes! Customers can call anytime to check refund status. The AI fetches real-time status from your system: return received, quality check passed, refund initiated, refund processed. No more 'where's my refund' tickets.
Yes, strategically. For size issues, it can suggest exchange with the correct size. For quality issues, it might offer a partial refund to keep the item. For buyer's remorse within a window, it might offer a discount code. All within your configured rules.
The AI asks structured questions based on product category. For apparel: size issue, color difference, quality problem. For electronics: defective, not as described, changed mind. This data helps identify product quality issues and update listings.
We support Hindi, English, Tamil, Telugu, Bengali, Marathi, Kannada, Gujarati, and Malayalam. Customers can speak in their preferred language for a better experience, especially for Tier 2/3 city shoppers.
A human agent costs Rs 30-50 per return query. AI handles the same at Rs 5-10 per call. With 60% of return queries automated, you save significantly. Plus, faster resolution improves CSAT and reduces repeat calls.
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