Email feedback requests get 5% response. Voice calls get 40%. Our AI calls customers after delivery to collect reviews, NPS scores, and feedback - turning silent customers into vocal advocates.
Response Rate
More Reviews
Avg Rating
Avg Call Duration
The psychology of voice surveys
Email: 5% Response
Gets ignored, marked spam, or forgotten. No personal connection. Generic feeling.
SMS/WhatsApp: 15% Response
Better than email but limited to ratings. No detailed feedback. Forms are tedious.
Voice: 40% Response
Personal touch. Natural conversation. Customers share more. Emotions captured.
Capture customer voice at scale
AI calls customers after delivery to collect star ratings and detailed reviews. Conversational approach gets richer feedback than text forms.
Measure Net Promoter Score with voice surveys. AI asks the NPS question and follow-up to understand the reasoning behind scores.
Collect feedback on delivery timing, packaging, and delivery partner behavior. Identify logistics issues before they become complaints.
AI identifies unhappy customers early. Product defects, wrong items, or delivery problems trigger immediate escalation to your team.
Positive reviews can be posted to Google, Amazon, Flipkart with customer consent. Boost your ratings automatically.
Happy customers get referral offers. Unhappy ones get immediate attention. AI triggers the right workflow based on feedback.
Turn feedback into action
10x More Reviews
Voice gets higher response
Authentic Feedback
Real customer voices
Social Proof
Reviews drive conversions
UGC Content
Testimonial material
Real-Time Insights
Issues surfaced quickly
Quality Signals
Spot defective batches
Customer Retention
Address concerns fast
Data-Driven Decisions
Feedback at scale
From delivery to review
Order Delivered
Delivery confirmed in system
AI Calls Customer
2-3 days later at optimal time
Collect Feedback
Rating, review, NPS captured
Action Triggered
Post review or escalate issue
Natural conversations that capture insights
Happy Customer Review
AI:
"Hi Meera! This is calling from StyleShop. You received your order yesterday - the floral maxi dress. How do you like it?"
Customer:
"Oh I love it! The fabric is so soft and the fit is perfect."
AI:
"That's wonderful to hear! On a scale of 1-5, how would you rate your experience? And would you recommend us to friends?"
Customer:
"Definitely 5 stars. And yes, I've already told my sister about you!"
5-Star Review Captured - Referral Link Sent
Issue Detection
AI:
"Hi Amit, calling from TechMart about your Bluetooth speaker delivery. How's the product working for you?"
Customer:
"Actually, there's a problem. The bass is not working properly. It sounds distorted."
AI:
"I'm really sorry about that. This sounds like a defect. Would you prefer a replacement or a full refund? I can arrange pickup for the defective unit."
Customer:
"Replacement would be good."
Issue Captured - Replacement Initiated - Quality Team Notified
Capture different types of customer insights
Product Reviews
Star rating + detailed feedback
NPS Surveys
Recommendation score + why
Delivery Experience
Logistics feedback
CSAT Scores
Overall satisfaction
Real results from voice surveys
"Our product review count tripled after implementing voice feedback calls. Customers share so much more verbally than they'd ever type."
3x More Reviews
Mumbai
Marketing Head
"We caught a defective batch early because the AI flagged multiple complaints. Saved us from hundreds of returns and brand damage."
Early Issue Detection
Bangalore
Quality Head
"NPS improved from 42 to 58 in 6 months. The voice surveys helped us understand and address customer concerns we didn't know existed."
NPS 42 to 58
Delhi
CX Manager
Common questions about voice surveys
Typically 2-3 days after delivery for product experience, same day for delivery experience, and 7-14 days for complex products (electronics, furniture). The AI schedules calls based on product type and your configured timing. Avoid calling during meals or late evenings.
The AI has a natural conversation: 'How was your experience with the blue kurta you ordered?' If positive, it asks for a star rating and what they liked. If negative, it probes for issues. The conversation feels natural, not like a survey, which gets better responses.
With customer consent, yes. For Google Reviews, the AI can send a link. For marketplace reviews (Amazon, Flipkart), it depends on platform policies - typically we guide customers to leave reviews. We always get explicit consent before any posting.
Immediate escalation. If a customer mentions a defect, wrong product, or gives a low rating, the AI captures details and creates a ticket for your team. It can also offer immediate resolution options like replacement or refund to prevent escalation.
The AI asks the standard NPS question: 'On a scale of 0-10, how likely are you to recommend us?' Based on the response (Promoters 9-10, Passives 7-8, Detractors 0-6), it calculates your NPS and asks follow-up questions to understand the reasoning.
We support Hindi, English, Tamil, Telugu, Bengali, Marathi, Kannada, Gujarati, and Malayalam. Regional language calls get significantly higher engagement from Tier 2/3 city customers who are more comfortable in their native language.
Smart throttling. We don't call the same customer too frequently. If they've given feedback recently, we skip them. We also keep calls short (2-3 minutes max) and only ask relevant questions based on the product purchased.
Absolutely. You define what questions to ask based on product category, customer segment, or order value. Want to ask about packaging for fragile items? Specific feature feedback for electronics? The AI adapts the conversation accordingly.
Complete your customer journey automation
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Open in DriveBest AI voice agent pricing worldwide - from ₹4/min ($0.04) | 40% more affordable than US alternatives