Queries Automated
Faster Response
Cart Recovery
To Start
Sound familiar? We built Convo AI to solve these.
Scattered Customer Conversations
Orders on Shopify, queries on WhatsApp, complaints on Instagram. Your team juggles 5+ tabs to answer one customer.
High Cart Abandonment
Customers leave without buying because pre-sales questions go unanswered. No one available to answer sizing, shipping, or product queries.
Returns Overwhelm Support
Return requests, refund status, exchange queries flood your inbox. Manual tracking leads to delays and unhappy customers.
No Customer Context
Agents can't see order history, past conversations, or customer value. Every interaction starts from scratch.
Purpose-built solutions for your challenges
Unified Inbox for All Channels
WhatsApp, Instagram, Email, Live Chat in one screen. Your team handles everything from a single dashboard.
AI Chatbot for Instant Answers
Train AI on your product catalog and FAQs. Customers get instant answers 24/7, reducing support load by 60%.
Order Tracking Integration
Connect Shopify, WooCommerce, or your order system. Customers check status via WhatsApp. Agents see full order history.
Team Collaboration Tools
Assign chats, add internal notes, use canned responses. Multiple agents work together seamlessly.
Everything you need to deliver exceptional support
WhatsApp Business API, Instagram DMs, Live Chat, Email, Facebook Messenger - all conversations in one place.
See order details, customer lifetime value, and purchase history right in the chat window.
AI suggests products based on customer queries. Turn support conversations into upsell opportunities.
Send shipping updates, delivery notifications, and return status automatically via WhatsApp.
Track response times, resolution rates, and customer satisfaction. Identify trends and improve.
Send personalized WhatsApp messages to recover abandoned carts with one-click checkout links.
Results that matter for your business
Reduce response time from hours to seconds with unified inbox
Handle 3x more queries with AI-powered automation
Recover abandoned carts with WhatsApp engagement
Turn support into sales with product recommendations
Give agents full customer context with CRM integration
Support customers in 100+ languages
Real use cases from our customers
Answer pre-sales questions instantly to reduce cart abandonment
Automate order tracking and shipping update queries
Handle return and refund requests with clear workflows
Send personalized product recommendations via WhatsApp
Manage Instagram DM inquiries from product posts
Provide 24/7 support with AI chatbot trained on your catalog
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Common questions from e-commerce brands
Yes! Convo AI has native Shopify integration. See order details, customer history, and product info right in the chat inbox. Works with Shopify Plus too.
Absolutely. Connect your shipping provider or Shopify orders. Customers can check order status via WhatsApp automatically. No agent needed for 80% of tracking queries.
Train the AI on your product catalog, FAQs, and policies. It answers product questions, sizing queries, and shipping info 24/7. Complex queries are routed to human agents.
Yes! Send personalized WhatsApp messages to customers who abandoned carts. Include product images, prices, and one-click checkout links. Average 25% recovery rate.
WhatsApp Business API, Instagram DMs, Facebook Messenger, Live Chat, Email, and more. All channels in one unified inbox for your support team.
Start free with basic features. Paid plans include unlimited team members, advanced AI, and integrations. WhatsApp conversation charges are per Meta's standard rates.
See how we help different businesses