Tracking Automated
Cart Recovery
Order Access
To Start
Sound familiar? We built Convo AI to solve these.
Switching Between Shopify and Support Tools
You toggle between Shopify admin and inbox constantly. Order details aren't visible in chat. Agents waste time searching.
No WhatsApp in Shopify Inbox
Shopify Inbox doesn't support WhatsApp. But your Indian customers prefer WhatsApp. You're managing two separate tools.
Manual Order Tracking Replies
Where's my order? is your #1 query. Agents manually look up tracking and reply. Same question, hundred times a day.
Limited Automation
Basic Shopify chat can't handle complex flows. Returns, exchanges, cancellations all need manual intervention.
Purpose-built solutions for your challenges
Deep Shopify Integration
See customer profile, orders, total spent right in chat. One-click order lookup. No tab switching.
WhatsApp + Shopify Together
WhatsApp Business API with Shopify order data. Send order updates, handle queries, recover carts via WhatsApp.
Automated Order Tracking
Customers type order ID or phone. AI fetches status instantly. No agent needed for 80% of tracking queries.
Smart Automation Flows
Build flows for returns, exchanges, cancellations. AI guides customers through the process automatically.
Everything you need to deliver exceptional support
See name, email, orders, total spent, tags, and notes in the chat sidebar. Full Shopify customer context.
Click any order to see items, shipping status, tracking link, and payment info. Edit orders from chat.
Auto-send order confirmation, shipping, and delivery updates via WhatsApp. Reduce Where's my order? queries.
Send WhatsApp reminders with cart items, images, and checkout link. Recover lost sales automatically.
Customers initiate returns via chat. AI collects reason, photos, and creates Shopify return. Agents approve.
AI suggests products based on browsing and chat context. Share Shopify products with buy links in chat.
Results that matter for your business
See full Shopify customer data in every conversation
Reduce order tracking queries by 80% with automation
Handle returns and exchanges with guided flows
Recover abandoned carts via WhatsApp messages
Connect WhatsApp, Instagram, and Live Chat with Shopify
Works with Shopify Plus and all themes
Real use cases from our customers
Auto-respond to 'Where's my order?' with tracking status
Send abandoned cart reminders via WhatsApp with product images
Process return requests with photo collection and approval flows
Answer product questions with Shopify inventory and variant info
Tag VIP customers in Shopify based on support interactions
Sync CSAT scores and support metrics to Shopify customer profiles
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Common questions from shopify stores
Install Convo AI and connect your Shopify store with one click. We sync customers, orders, and products. Your team sees all Shopify data right in the chat inbox.
Yes! Customers message your WhatsApp number with order ID or phone. AI fetches order status from Shopify and replies instantly. No agent needed.
Absolutely. Full Shopify Plus compatibility including custom checkout, multiple locations, and B2B features. Enterprise-grade security.
When a customer abandons cart, Convo AI sends a WhatsApp message with cart items, images, and one-click checkout link. Customize timing and messaging.
Yes. Create return flows where AI collects reason, photos, and details. Creates a return in Shopify. Agents review and approve. Customers get status updates.
Shopify integration, unified inbox, basic AI chatbot, and team collaboration. Upgrade for advanced automation, WhatsApp broadcasts, and priority support.
See how we help different businesses