Multi-agent inbox for WhatsApp Business. Assign conversations, collaborate with your team, track agent performance. Unlimited team members on one WhatsApp number.
Trusted by businesses worldwide
Agents
No limits
Many Users
Team access
Routing
Smart rules
Tracking
SLA monitoring
From assignment to analytics
All WhatsApp conversations in one inbox.
Route conversations to the right agents.
Notes, tags, and team communication.
Track performance and SLAs.
Everything for team collaboration on WhatsApp
All WhatsApp conversations in one central dashboard.
Auto-assign based on keywords, load, or custom rules.
Add context visible only to team members.
Organize conversations with custom categories.
Quick replies for common questions.
Get notified before response time breaches.
Track response times and resolution rates.
Find conversations by status, agent, or date.
Who uses shared inbox
Handle high-volume customer inquiries with team collaboration.
Manage order queries, returns, and customer support at scale.
Multi-department inbox with routing and escalation rules.
Secure customer communication with audit trails.
Manage multiple client inboxes from one platform.
Scale customer communication as your team grows.
Beyond WhatsApp Business App
No Device Limits
Unlimited agents
Smart Routing
Auto-assignment
Quick Replies
Canned responses
No Duplicates
Collision detection
Full Visibility
All conversations
Performance Data
Agent metrics
SLA Tracking
Response targets
Quality Control
Review & coach
How teams scale with shared inbox
"Moved from WhatsApp Web to shared inbox. 15 agents, one number, full visibility. Response time dropped 60%."
60% Faster
E-commerce
Manager
"Auto-assignment rules ensure no conversation is missed. Customer satisfaction improved significantly."
0% Missed
Service Co
Director
"Agent analytics helped identify training needs. Team performance improved 40% in 2 months."
40% Improvement
Fintech
Lead
WhatsApp shared inbox platforms compared
| Feature | Edesy | WATI | Gallabox | WhatsApp App |
|---|---|---|---|---|
| Unlimited Agents | - | |||
| Auto-Assignment Rules | - | |||
| Internal Notes | - | |||
| Source Code Access | - | - | - | |
| Self-Hosted Option | - | - | - | |
| SLA Tracking | - | - | ||
| Agent Analytics | - | |||
| Helpdesk Integration | - |
Connect your support stack
Zendesk
Helpdesk
Freshdesk
Tickets
Salesforce
CRM
HubSpot
CRM
Zapier
Automation
REST API
Custom
From setup to team collaboration
Book a personalized demo with our team. We'll show you exactly how it works for your business.
Join teams using shared inbox to scale WhatsApp support
One WhatsApp number, unlimited team members, full collaboration.
Custom pricing based on your needs
No hidden fees or surprises
Flexible payment options
Volume discounts available
Free consultation & demo
30-day money-back guarantee
Our team will get back to you within 24 hours with a personalized pricing proposal
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Trusted by businesses worldwide