One WhatsApp number, your whole team. See how different teams and industries collaborate on customer conversations at scale.
Who uses a shared inbox
Handle high-volume customer inquiries with assignment, collaboration, and SLA tracking.
Manage order queries, returns, and pre-sales support at scale across agents.
Multi-department inbox with routing, escalation rules, and supervisor oversight.
Secure customer communication with audit trails and role-based access.
Manage multiple client inboxes and teams from one collaborative platform.
Scale customer communication as your team grows, with no per-agent fees.
Common shared inbox scenarios across sectors
Appointment reminders, patient queries, and follow-ups routed to the right staff.
Admissions, student queries, and parent communication handled as a team.
Delivery updates, tracking requests, and dispatch coordination in one inbox.
Booking confirmations, guest requests, and concierge support across shifts.
What teams do with shared inbox every day
Incoming chats are auto-assigned to the right agent or queue.
Agents use notes and @mentions to resolve cases together.
Response targets and alerts keep wait times low across shifts.
Managers track agent metrics and improve team performance.
Beyond the WhatsApp Business App's 4-device limit
No duplicate replies
Collision detection
Faster answers
Canned responses
Clear ownership
Assigned conversations
Context at hand
Full history & notes
Full visibility
All conversations
Performance data
Agent metrics
SLA tracking
Response targets
Scale without seats
Unlimited agents
From setup to team collaboration
Link your Business API number
Invite agents with roles
Configure assignment and SLAs
Handle conversations as a team
Join teams using shared inbox to collaborate on every conversation.