Everything your team needs to handle WhatsApp conversations together. Assign, collaborate, track, and analyze, all from one number with unlimited agents.
Route every conversation to the right agent
All WhatsApp conversations from one number in a single dashboard.
Auto-assign by keyword, agent load, or round-robin rules.
Move conversations between agents and teams seamlessly.
See when a teammate is already replying to avoid duplicates.
Work together on every conversation
Add context visible only to your team, never to the customer.
Loop in colleagues on a conversation when you need help.
Organize conversations with custom categories and segments.
Save and reuse quick replies for common questions.
Never miss a response window
Get notified before a response time target is breached.
Set first-response and resolution SLAs per team or queue.
Mark conversations open, pending, or resolved.
Instant desktop and in-app alerts for assigned chats.
Stay organized at scale
Filter conversations by status, agent, tag, or date.
Find any contact or message across full history instantly.
Complete, searchable record of every customer interaction.
Trigger automated responses by keyword or business hours.
Track performance and coach your team
Monitor first-response and resolution times per agent.
Track conversations handled and resolution rates.
See SLA compliance and breach trends over time.
Generate reports for any time period or team.
Enterprise features for growing teams
Unlimited agents
Role-based permissions
Agent online/offline status
Supervisor monitoring
WhatsApp Business API
REST API & webhooks
Helpdesk integrations
Data export & import
Enterprise-grade by default
Role-based permissions for agents, supervisors, and admins.
Deploy on your own infrastructure for full data control.
Track who handled which conversation and when.
Export all conversations and contacts anytime.
One WhatsApp number, unlimited team members, full collaboration.