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RBI Guidelines for AI in Collections: Voice AI for Banks and NBFCs

How to run RBI-compliant AI collection calls. Guidelines for timing, language, disclosure, and recording requirements for automated debt collection.

E
By Edesy Labs
Published: March 18, 2026•3 min read
RBI Guidelines for AI in Collections: Voice AI for Banks and NBFCs
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Table of contents

  • Why Compliance Matters for Voice AI
  • Key Requirements
  • Consent and Disclosure
  • Data Protection
  • Calling Rules
  • Recording and Monitoring
  • Implementation Checklist
  • How Edesy Supports Compliance
  • Industry-Specific Considerations
  • Getting Started
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