Unify all customer support channels - WhatsApp, Instagram, Facebook, Email - into one powerful inbox. AI helps your team respond faster and resolve issues efficiently.
Faster Response Time
More Tickets Resolved
Customer Satisfaction
First Response Time
Everything you need for customer support on WhatsApp and social channels
All support channels in one place. WhatsApp, Instagram DMs, Facebook Messenger, and Email - managed from a single dashboard.
AI suggests replies based on conversation context and past resolutions. Agents respond faster with intelligent assistance.
Assign conversations to specific agents, add internal notes, and escalate to supervisors. Complete visibility for managers.
Set response time targets, track SLA compliance, and get alerts before breaches. Never miss a deadline.
Track resolution times, agent performance, customer satisfaction, and channel-wise metrics. Data-driven support.
Create templates for common queries. Maintain consistency while saving time on repetitive questions.
Better experience for customers and teams
Single Dashboard
No more switching between apps
AI Assistance
Smart reply suggestions
Context at Fingertips
Full customer history
Faster Resolution
Templates and quick actions
Team Oversight
See all conversations in real-time
SLA Tracking
Monitor response time compliance
Performance Reports
Agent productivity metrics
Quality Control
Review and coach agents
Simple setup, powerful results
Connect Channels
Link WhatsApp, Instagram, Facebook, Email
Set Up Team
Add agents, create groups, assign roles
Configure AI
Train AI on your products and policies
Start Supporting
Handle all conversations from one inbox
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Common questions answered
Convo AI supports WhatsApp Business API, Instagram DMs, Facebook Messenger, Email, and web chat. All channels are unified in a single inbox for seamless management.
Our AI analyzes conversation context and suggests relevant replies based on your knowledge base and past successful resolutions. Agents can accept, modify, or ignore suggestions.
Yes, you can assign conversations to specific agents, transfer between agents, and have supervisors monitor all conversations. Internal notes help with handoffs.
Comprehensive reports including response times, resolution rates, agent performance, channel analytics, CSAT scores, and SLA compliance. Export data or schedule automated reports.
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