Customers asking 'Where is my order?' Handle order tracking queries instantly with automated status updates and live agent handoff when needed.
Reduction in WISMO
Response Time
Auto-Resolution
Fewer Failed Deliveries
Everything you need for order tracking on WhatsApp and social channels
Customer sends order number or phone - system instantly pulls order details from your e-commerce platform.
Integrate with shipping partners (Delhivery, Blue Dart, FedEx) for live tracking data directly in chat.
Send automated updates when order ships, is out for delivery, or faces delays. Reduce inbound WISMO queries.
Routine queries handled automatically. Complex issues like missing packages escalate to human agents.
Let customers reschedule deliveries via chat. Update your logistics partner automatically.
Collect delivery confirmations and feedback via WhatsApp. Close the loop automatically.
Better experience for customers and teams
Instant Answers
No waiting for agent response
Any Channel
WhatsApp, Instagram, or Email
Real-time Status
Live tracking information
Easy Rescheduling
Change delivery via chat
Reduced Load
60% fewer order status queries
Focus on Issues
Agents handle real problems
Better NPS
Faster responses = happier customers
Lower Costs
Automation reduces support costs
Simple setup, powerful results
Connect Store
Integrate Shopify, WooCommerce, or custom API
Link Shipping
Connect shipping partner APIs
Configure Bot
Set up order lookup automation
Go Live
Customers get instant order status
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Common questions answered
We integrate with Shopify, WooCommerce, Magento, BigCommerce, and custom platforms via API. Order data syncs in real-time.
All major Indian and international carriers: Delhivery, Blue Dart, DTDC, Ecom Express, Shadowfax, FedEx, DHL, and more. Custom carrier integration available.
Yes, customers can request delivery rescheduling through WhatsApp or Instagram. The system updates your logistics partner and confirms the new slot.
Complex queries like missing packages, wrong items, or complaints are automatically escalated to human agents with full conversation context.
Explore more ways to use Convo AI