Simplify returns and refunds. Customers initiate return requests via WhatsApp, AI validates eligibility, generates RMA, and tracks the entire process.
Faster Processing
Self-Service Rate
Return Experience
Reduction in Returns
Everything you need for returns & refunds on WhatsApp and social channels
Customers start return requests via WhatsApp by sharing order number. No forms or portals needed.
AI checks return eligibility against your policies - return window, product condition, category restrictions.
Automatic RMA number generation and return shipping label sent via WhatsApp. Seamless experience.
Proactive updates at each stage - return received, inspection complete, refund initiated, refund credited.
Integrate with payment gateways for automatic refund processing. Track refund status in real-time.
Track return reasons, rates by product, processing times, and identify quality issues.
Better experience for customers and teams
Easy Initiation
Return via WhatsApp chat
No Portal Needed
Everything in conversation
Real-time Updates
Know exactly where return is
Fast Refunds
Automated processing
Automated Workflow
End-to-end automation
Reduced Workload
80% self-service returns
Return Insights
Identify product issues
Policy Enforcement
Consistent application
Simple setup, powerful results
Customer Requests
Return initiated via WhatsApp
AI Validates
Checks policy and eligibility
RMA Generated
Return label sent to customer
Refund Processed
Automatic once product received
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Common questions answered
AI checks your return policy rules - return window (e.g., 30 days), product category restrictions, original condition requirements, and purchase verification. Ineligible requests are handled gracefully.
Yes, customers can share photos via WhatsApp. AI can perform basic damage assessment, and images are attached to the return case for agent review if needed.
We integrate with Razorpay, PayU, Stripe, and other payment gateways. Refunds can be automatic (for valid returns) or require approval (for exceptions). Customers get refund status via WhatsApp.
The system supports exchanges. AI can check inventory for replacement items and process exchange orders. Customers choose refund or exchange during the conversation.
Explore more ways to use Convo AI