One inbox for your entire team. Assign conversations, collaborate on issues, and manage workload efficiently. Every agent sees the full picture.
Faster Resolution
Missed Conversations
Agent Productivity
SLA Compliance
Everything you need for multi-agent inbox on WhatsApp and social channels
Auto-assign conversations based on skills, availability, or round-robin. Manual reassignment when needed.
Add private notes for team context. Next agent sees full history without asking customer to repeat.
See each agent's queue and balance workload. No one gets overwhelmed while others are idle.
Track individual and team performance. Response times, resolution rates, and customer satisfaction by agent.
Agents see assigned conversations. Supervisors see everything. Admins control settings.
Know when another agent is viewing or typing in a conversation. Avoid duplicate responses.
Better experience for customers and teams
Clear Ownership
Know your assigned conversations
Full Context
See history and notes
Easy Handoff
Transfer with context
Focused Work
No distractions
Complete Visibility
See all conversations
Performance Data
Track team metrics
Quality Control
Review and coach
Capacity Planning
Forecast staffing needs
Simple setup, powerful results
Message Arrives
From any channel
Auto-Assigned
To available agent
Agent Responds
With full context
Escalate if Needed
Transfer to specialist
Lower than Intercom, Drift, Crisp
AI chatbot from ₹0/month + per conversation
Common questions answered
Multiple options: round-robin (equal distribution), skill-based (route to experts), availability-based (only to online agents), or manual assignment by supervisors.
Yes. Agents can transfer to specific teammates, escalate to supervisors, or move to specialized queues. All conversation history and notes transfer with it.
Agents add private notes visible only to the team. Use for context, instructions, or warnings. The customer never sees these notes.
Conversations stay assigned or can be redistributed. Shift-change protocols ensure nothing falls through cracks. Handoff reports summarize pending issues.
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