Looking for a Help Scout alternative with more channels? Convo AI offers WhatsApp Business API, live chat, Instagram, Facebook, plus native Shopify integration and AI chatbots - everything Help Scout is missing for e-commerce.
Channels
vs email-focused
Included
Not in Help Scout
Shopify
Order management
AI Chatbot
Built-in
Omnichannel e-commerce vs email-focused helpdesk
| Feature | Help Scout |
|---|---|
| E-commerce Focus | Generic helpdesk |
| WhatsApp Business API | - |
| Live Chat Widget | Beacon only |
| Instagram DM Integration | - |
| Facebook Messenger | - |
| Native Shopify Integration | Basic (via app) |
| Order Tracking in Inbox | - |
| Process Refunds | - |
| Abandoned Cart Recovery | - |
| AI Chatbot | - |
| AI Response Suggestions | Basic |
| Multi-tenant (Agencies) | - |
Built for modern omnichannel support
Native WhatsApp integration with templates, broadcasts, and automation. Help Scout doesn't support WhatsApp at all - a critical channel for e-commerce.
Native Shopify, WooCommerce, BigCommerce integration with order management, refunds, and customer profiles. Help Scout requires third-party apps with limited functionality.
Intelligent chatbot that handles FAQs, order status, and product queries automatically. Help Scout has no chatbot capability - only basic AI summarization.
Instagram DMs, Facebook Messenger, Telegram, SMS, Voice - all unified in one inbox. Help Scout is primarily email with limited live chat via Beacon.
Automated cart recovery campaigns via WhatsApp and Email. This e-commerce essential doesn't exist in Help Scout.
GPT-4 powered response suggestions that understand context and customer history. More advanced than Help Scout's basic AI features.
Email-focused vs omnichannel e-commerce
$20-65/user/month
Email-focused helpdesk
Good for email support only
Custom pricing
Built for e-commerce
Contact us for custom pricing
Upgrade from email helpdesk to omnichannel
WhatsApp Business
API with templates & broadcasts
Instagram & Facebook
DMs in your inbox
Live Chat Widget
Not just Beacon
Voice & SMS
Complete omnichannel
Order Management
View, refund, track orders
Customer 360
Full purchase history
Cart Recovery
Automated campaigns
AI Chatbot
GPT-4 powered
Transparent Pricing
Lower than Intercom, Drift, Crisp
Transparent pricing. Start free, scale as you grow.