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Looking for a Help Scout alternative with more channels? Convo AI offers WhatsApp Business API, live chat, Instagram, Facebook, plus native Shopify integration and AI chatbots - everything Help Scout is missing for e-commerce.
Channels
vs email-focused
Included
Not in Help Scout
Shopify
Order management
AI Chatbot
Built-in
Omnichannel e-commerce vs email-focused helpdesk
| Feature | Convo AI | Help Scout |
|---|---|---|
| E-commerce Focus | ||
| WhatsApp Business API | - | |
| Live Chat Widget | ||
| Instagram DM Integration | - | |
| Facebook Messenger | - | |
| Native Shopify Integration | ||
| Order Tracking in Inbox | - | |
| Process Refunds | - | |
| Abandoned Cart Recovery | - | |
| AI Chatbot | - | |
| AI Response Suggestions | ||
| Multi-tenant (Agencies) | - |
Built for modern omnichannel support
Native WhatsApp integration with templates, broadcasts, and automation. Help Scout doesn't support WhatsApp at all - a critical channel for e-commerce.
Native Shopify, WooCommerce, BigCommerce integration with order management, refunds, and customer profiles. Help Scout requires third-party apps with limited functionality.
Intelligent chatbot that handles FAQs, order status, and product queries automatically. Help Scout has no chatbot capability - only basic AI summarization.
Instagram DMs, Facebook Messenger, Telegram, SMS, Voice - all unified in one inbox. Help Scout is primarily email with limited live chat via Beacon.
Automated cart recovery campaigns via WhatsApp and Email. This e-commerce essential doesn't exist in Help Scout.
GPT-4 powered response suggestions that understand context and customer history. More advanced than Help Scout's basic AI features.
Email-focused vs omnichannel e-commerce
$20-65/user/month
Email-focused helpdesk
Good for email support only
Custom pricing
Built for e-commerce
Contact us for custom pricing
Upgrade from email helpdesk to omnichannel
WhatsApp Business
API with templates & broadcasts
Instagram & Facebook
DMs in your inbox
Live Chat Widget
Not just Beacon
Voice & SMS
Complete omnichannel
Order Management
View, refund, track orders
Customer 360
Full purchase history
Cart Recovery
Automated campaigns
AI Chatbot
GPT-4 powered
Get the omnichannel e-commerce helpdesk your store deserves
Get omnichannel customer service with WhatsApp, AI chatbots, and deep e-commerce integration. We'll help migrate your conversation history.
Custom pricing based on your needs
No hidden fees or surprises
Flexible payment options
Volume discounts available
Free consultation & demo
30-day money-back guarantee
Our team will get back to you within 24 hours with a personalized pricing proposal
Or reach out directly:
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