Looking for a Kayako alternative built for e-commerce? Convo AI offers native WhatsApp, Shopify integration, GPT-4 AI chatbots, and abandoned cart recovery - features Kayako simply doesn't have for online stores.
Native
vs generic helpdesk
Included
vs paid add-on
AI Chatbot
vs basic automation
Shopify
Order management
E-commerce-focused vs enterprise helpdesk
| Feature | Kayako |
|---|---|
| E-commerce Focus | Generic enterprise |
| WhatsApp Business API | Add-on |
| Native Shopify Integration | - |
| Order Tracking in Inbox | - |
| Process Refunds | - |
| Abandoned Cart Recovery | - |
| Instagram DM Integration | - |
| Facebook Messenger | Limited |
| AI Chatbot | Basic automation |
| AI Response Suggestions | - |
| Live Chat Widget | |
| Multi-tenant (Agencies) | Enterprise only |
Modern omnichannel vs legacy enterprise
Convo AI is purpose-built for online stores with native Shopify, WooCommerce, and BigCommerce integration. Kayako is a generic enterprise helpdesk without e-commerce DNA.
Native WhatsApp with templates, broadcasts, and automation included in all plans. Kayako charges extra for WhatsApp as an add-on with limited features.
Intelligent chatbot that handles order status, product queries, and FAQs automatically. Kayako only offers basic rule-based automation.
Automated cart recovery via WhatsApp and Email to recover lost sales. This e-commerce essential is completely absent in Kayako.
View orders, process refunds, track shipments directly in conversations. Full customer 360 with purchase history - features Kayako can't match.
9+ channels including Instagram and Facebook DMs that Kayako doesn't support. All included without enterprise pricing.
Enterprise complexity vs e-commerce simplicity
$30-60/agent/month
Enterprise helpdesk
Built for enterprise, not e-commerce
Custom pricing
Built for online stores
Contact us for custom pricing
From enterprise complexity to e-commerce simplicity
Native Shopify
Deep integration, not plugins
Order Management
Refunds, tracking in inbox
Cart Recovery
Automated campaigns
Customer 360
Full purchase history
GPT-4 AI
vs basic automation
WhatsApp Included
Not an add-on
More Channels
Instagram, Facebook, SMS
Agency Support
Multi-tenant built-in
Transparent Pricing
Lower than Intercom, Drift, Crisp
Transparent pricing. Start free, scale as you grow.