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Looking for a Kayako alternative built for e-commerce? Convo AI offers native WhatsApp, Shopify integration, GPT-4 AI chatbots, and abandoned cart recovery - features Kayako simply doesn't have for online stores.
Native
vs generic helpdesk
Included
vs paid add-on
AI Chatbot
vs basic automation
Shopify
Order management
E-commerce-focused vs enterprise helpdesk
| Feature | Convo AI | Kayako |
|---|---|---|
| E-commerce Focus | ||
| WhatsApp Business API | ||
| Native Shopify Integration | - | |
| Order Tracking in Inbox | - | |
| Process Refunds | - | |
| Abandoned Cart Recovery | - | |
| Instagram DM Integration | - | |
| Facebook Messenger | ||
| AI Chatbot | ||
| AI Response Suggestions | - | |
| Live Chat Widget | ||
| Multi-tenant (Agencies) |
Modern omnichannel vs legacy enterprise
Convo AI is purpose-built for online stores with native Shopify, WooCommerce, and BigCommerce integration. Kayako is a generic enterprise helpdesk without e-commerce DNA.
Native WhatsApp with templates, broadcasts, and automation included in all plans. Kayako charges extra for WhatsApp as an add-on with limited features.
Intelligent chatbot that handles order status, product queries, and FAQs automatically. Kayako only offers basic rule-based automation.
Automated cart recovery via WhatsApp and Email to recover lost sales. This e-commerce essential is completely absent in Kayako.
View orders, process refunds, track shipments directly in conversations. Full customer 360 with purchase history - features Kayako can't match.
9+ channels including Instagram and Facebook DMs that Kayako doesn't support. All included without enterprise pricing.
Enterprise complexity vs e-commerce simplicity
$30-60/agent/month
Enterprise helpdesk
Built for enterprise, not e-commerce
Custom pricing
Built for online stores
Contact us for custom pricing
From enterprise complexity to e-commerce simplicity
Native Shopify
Deep integration, not plugins
Order Management
Refunds, tracking in inbox
Cart Recovery
Automated campaigns
Customer 360
Full purchase history
GPT-4 AI
vs basic automation
WhatsApp Included
Not an add-on
More Channels
Instagram, Facebook, SMS
Agency Support
Multi-tenant built-in
Get the e-commerce customer service platform your store deserves
Get e-commerce-focused customer service with WhatsApp, AI chatbots, and Shopify integration. We'll help migrate your tickets and data.
Custom pricing based on your needs
No hidden fees or surprises
Flexible payment options
Volume discounts available
Free consultation & demo
30-day money-back guarantee
Our team will get back to you within 24 hours with a personalized pricing proposal
Or reach out directly:
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