Edesy AI Voice Agent is a real-time conversational AI platform that enables you to build, deploy, and scale intelligent voice agents for customer service, sales automation, and more.

Try it now: Open the Edesy Platform to create your first voice agent. ₹50 free credit on sign-up, no card needed.

Why Edesy Voice Agent?#

Feature	Edesy	Competitors
End-to-end Latency	Low (streaming pipeline or native audio)	Varies
Indian Telephony	Exotel, Plivo, Vobiz, SIP trunk, Indian numbers in the dashboard	Limited
Languages	75+, including 14 Indian languages and Hinglish/bilingual modes	Limited
White-label	Partner portal for resellers	Varies
Pricing	Flexible	Per-minute

Key Features#

Multi-Provider Architecture#

Switch between providers without code changes:

Telephony: Twilio, Exotel, Plivo, Vobiz, SIP trunk (bring your own carrier or PBX), WhatsApp
STT: Deepgram, Google Chirp, Azure, ElevenLabs, AssemblyAI
TTS: Cartesia, ElevenLabs, Google, Azure, OpenAI
LLM: OpenAI GPT-4o, Gemini 2.0/2.5, Claude (available on request), Azure OpenAI

Low Latency Pipeline#

Our frame-based pipeline architecture streams every stage to keep response times low:

User Speech → VAD Detection → STT (streaming) → LLM → TTS (streaming) → Audio Output
     ↓             ↓              ↓            ↓          ↓              ↓

Native Audio Support#

With Gemini Live 2.0/2.5, bypass STT and TTS entirely for even lower latency:

User Speech → Gemini Live (Audio-to-Audio) → Audio Output

Use Cases#

Customer Support: 24/7 automated support with human-like conversations
Sales Outreach: Automated outbound calling campaigns
Appointment Booking: Voice-enabled scheduling and reminders
Order Status: Real-time order tracking via voice
Lead Qualification: Automated lead screening and qualification

Getting Started#

Quick Start Guide - Deploy your first voice agent in 10 minutes
Architecture Overview - Understand how the system works
Telephony Setup - Configure your phone provider

Ready to start? Create your free account or book a demo to see voice agents in action.

Platform Components#

┌─────────────────────────────────────────────────────────┐
│                    Edesy Platform                        │
├─────────────────────────────────────────────────────────┤
│  Dashboard (Next.js)                                     │
│  ├── Agent Management                                    │
│  ├── Call Analytics                                      │
│  └── Provider Configuration                              │
├─────────────────────────────────────────────────────────┤
│  Voice Engine (Go)                                       │
│  ├── WebSocket Handler                                   │
│  ├── Frame Pipeline (STT → LLM → TTS)                   │
│  ├── VAD (Silero)                                       │
│  └── Interruption Handler                               │
├─────────────────────────────────────────────────────────┤
│  Integrations                                            │
│  ├── Telephony (Twilio, Exotel, Plivo)                  │
│  ├── STT (Deepgram, Google, Azure)                      │
│  ├── TTS (Cartesia, ElevenLabs, Google)                 │
│  └── LLM (OpenAI, Gemini, Groq, Azure OpenAI)           │
└─────────────────────────────────────────────────────────┘

Next Steps#

Ready to build your first voice agent? Start with our Quick Start Guide.