Use Case

Automated Billing Inquiry Voicebot

Handle patient billing questions, payment inquiries, and account management through AI voice calls. Reduce billing department call load by 65% while improving patient satisfaction.

65%

Fewer Billing Calls

24/7

Payment Support

40%

Faster Collections

Integrates with the tools you already use

ShopifyAmazonStripeSlackNotionVercel

Billing Inquiry Capabilities

Comprehensive billing support powered by voice AI

Balance Inquiries

Patients can check outstanding balances, recent charges, and payment history through a quick voice call

Charge Breakdown

Explain itemized charges for procedures, consultations, lab tests, and medications in simple terms

Payment Plans

Help patients set up installment payment plans for large medical bills directly through voice interaction

Insurance Coordination

Explain what insurance covered, patient responsibility, and pending claim status

Payment Reminders

Automated calls for upcoming payment due dates and overdue balance notifications

Escalation Support

Seamlessly transfer complex billing disputes to human agents with full conversation context

65%

Fewer Billing Calls

40%

Faster Collections

24/7

Payment Support

88%

Query Resolution

How Billing Inquiries Work

Simple 3-step process

  1. Step 1 of 3: Patient Calls

    A patient calls with a billing question. The voicebot verifies their identity and pulls up their account information from the billing system.

  2. Step 2 of 3: Query Resolution

    The voicebot answers questions about charges, balances, insurance claims, and payment options. It explains bills in simple, easy-to-understand language.

  3. Step 3 of 3: Action & Follow-Up

    Patients can make payments, set up payment plans, or request detailed statements. Complex disputes are escalated to billing staff with full context.

Simple, Transparent Pricing

From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.

Pay As You Go
₹6/ minute + telephony
Start immediately, pay per minute
  • No monthly commitment
  • Standard AI providers included
  • Twilio, Exotel, Plivo, Vobiz or SIP trunk
  • Call analytics dashboard
  • 75+ languages, 14 Indian
  • ₹50 free credit on sign-up
Get Started
Most Popular
Pro
₹1,499/ month
For growing businesses
  • ₹5/min platform rate
  • 300 minutes included
  • Unlimited agents
  • API access
  • Webhook integrations
  • Up to 5 phone numbers
Get Started
Max
₹4,999/ month
For high-volume operations
  • ₹4.50/min platform rate
  • 1,100 minutes included
  • Everything in Pro
  • 20% off premium add-ons
  • Up to 15 phone numbers
Ultra
₹14,999/ month
Maximum value for enterprises
  • ₹4/min platform rate, the lowest
  • 3,500 minutes included
  • Everything in Max
  • 30% off premium add-ons
  • Up to 50 phone numbers
  • SLA available
Bring Your Own Keys
₹1/ minute + your AI & telephonyplatform fee, all your own keys
Use your own STT, LLM & TTS keys
  • ₹1/min with all your own keys, ₹1.20 with some
  • Bring your own OpenAI, Gemini, Deepgram, ElevenLabs, Sarvam or Cartesia keys
  • Pay AI providers directly at your own rates
  • Up to 10 Google AI Studio keys in a pool
  • Best for high volume
See BYOK Pricing

Billing Inquiries FAQ

Streamline Hospital Billing with AI

Deploy automated billing support and reduce billing department call volume by 65%