Does the voicebot share actual lab results over the phone?

By default, the voicebot only notifies that the report is ready and provides collection instructions. Actual results are not read out for privacy. However, for non-sensitive tests, you can configure the bot to share basic findings if the patient verifies their identity.

How does it handle critical or abnormal results?

Critical values are flagged automatically. The voicebot prioritizes these notifications and can directly connect patients to the attending physician's line or the emergency department based on your configured protocols.

Can it integrate with our existing LIMS?

Yes, the voicebot integrates with major Laboratory Information Management Systems via REST APIs and HL7 interfaces. It triggers automatically when report status changes to 'ready' in your system.

What if the patient doesn't answer the call?

The system retries at configurable intervals (e.g., after 1 hour, 4 hours, next morning). After maximum attempts, it falls back to SMS notification with a callback number. All delivery attempts are logged for audit.

Can patients call back to check report status?

Yes, patients can call the hospital number anytime and the voicebot will check the LIMS in real-time to provide the current status of their pending reports, including estimated completion times.

Use Case

Automated Lab Report Notification Calls

Stop relying on manual calls to inform patients about lab results. The AI voicebot automatically notifies patients when reports are ready, provides collection instructions, and helps schedule follow-up consultations.

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95%

Delivery Rate

70%

Staff Time Saved

2hr

Avg Notification Time

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Lab Report Delivery Capabilities

Automated notifications for diagnostic centers and hospitals

Instant Report Ready Alerts

Automatically call patients within minutes of lab reports being marked ready in your LIMS or HMS system

HIPAA-Compliant Delivery

Patient identity verification before sharing any report details. Sensitive results flagged for doctor-only communication

Follow-Up Scheduling

Prompt patients with abnormal results to book a follow-up consultation directly during the notification call

Collection Time Slots

Inform patients about report collection timings, locations, and any documents required for pickup

Multi-Attempt Delivery

Retry notifications at configurable intervals until the patient is reached, with escalation to SMS if needed

Critical Value Alerts

Immediately route calls with critical or abnormal values to the attending physician for urgent follow-up

95%

Report Delivery Rate

70%

Lab Staff Time Saved

2hr

Avg Notification Speed

45%

More Follow-Ups Booked

How Lab Report Notifications Work

Automated delivery in 3 steps

Report Marked Ready

When the lab marks a report as complete in your LIMS, the voicebot is automatically triggered to initiate the notification call.

Patient Notified

AI calls the patient, verifies identity, and informs them about the report availability with collection details and timing.

Follow-Up Arranged

For abnormal results, the voicebot offers to schedule a follow-up consultation with the referring doctor immediately.

Simple, Transparent Pricing

AI-powered phone calls from ₹6/min — or bring your own AI keys and pay just ₹1.5/min platform fee

Pay As You Go

₹6/ minute + telephony$0.07/min

Start immediately, pay per minute

No monthly commitment
Standard AI providers included
Twilio/Exotel integration
Call analytics dashboard
8+ Indian languages
24/7 availability

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Automated Lab Report Notification Calls

Lab Report Delivery Capabilities

How Lab Report Notifications Work

Simple, Transparent Pricing

Lab Report Notification FAQ

Automate Lab Report Notifications

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