How does the voicebot estimate wait times?

The AI analyzes real-time data including average consultation duration per doctor, number of patients ahead in queue, time of day patterns, and historical data to provide accurate wait time estimates that update dynamically.

Can it handle multiple OPD departments simultaneously?

Yes, the system manages queues across all OPD departments including general medicine, pediatrics, orthopedics, gynecology, and more. Each department has independent queue tracking with a unified management dashboard.

What happens if a patient misses their turn?

The voicebot makes up to 3 attempts to reach the patient. If they don't respond, the system can either hold their position for a configurable grace period or reassign the slot and move them to the next available position.

Does it integrate with existing hospital management systems?

Yes, the OPD queue voicebot integrates with popular HMS platforms via REST APIs. It syncs with appointment schedules, doctor availability, and patient registration systems for seamless operation.

Can patients check queue status without calling?

While the voicebot handles voice calls, the system also supports SMS updates and WhatsApp notifications for queue status checks. Patients can call anytime to hear their current position and estimated wait time.

Use Case

OPD Queue Management Voicebot

Eliminate long waiting room queues with AI-powered token management. Patients receive real-time queue updates, estimated wait times, and smart notifications so they arrive just in time for their consultation.

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60%

Wait Time Reduced

85%

Patient Satisfaction

Faster Token Processing

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OPD Queue Management Capabilities

Smart queue automation for hospitals and clinics

Real-Time Wait Estimation

AI calculates and communicates accurate wait times based on doctor pace, patient count, and consultation complexity

Smart Queue Notifications

Automated voice calls when the patient's turn is approaching, allowing them to wait comfortably outside the hospital

Digital Token Allocation

Issue and manage OPD tokens via automated voice calls. Patients can check their token status anytime

Multi-Department Support

Manage queues across multiple OPD departments, specialists, and consultation rooms from a single system

Priority Queue Management

Automatically prioritize senior citizens, emergency cases, and patients with pre-booked appointments

Queue Status Inquiry

Patients can call to check their current queue position and estimated wait time via the AI voice assistant

60%

Wait Time Reduced

40%

Fewer Walk-Aways

85%

Patient Satisfaction

50%

Staff Workload Reduced

How OPD Queue Management Works

Seamless queue automation in 3 steps

Patient Registers

Patient arrives or calls in. The voicebot assigns a digital token and provides estimated wait time with department details.

Smart Queue Tracking

AI monitors real-time queue movement across departments and sends automated voice updates as the patient's turn approaches.

Turn Notification

Patient receives an automated call when their turn is 10-15 minutes away, ensuring timely arrival at the consultation room.

Simple, Transparent Pricing

AI-powered phone calls from ₹6/min — or bring your own AI keys and pay just ₹1.5/min platform fee

Pay As You Go

₹6/ minute + telephony$0.07/min

Start immediately, pay per minute

No monthly commitment
Standard AI providers included
Twilio/Exotel integration
Call analytics dashboard
8+ Indian languages
24/7 availability

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OPD Queue Management Voicebot

OPD Queue Management Capabilities

How OPD Queue Management Works

Simple, Transparent Pricing

OPD Queue Management FAQ

Eliminate OPD Waiting Room Chaos

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