Use Case

Automated Patient Feedback Collection Voicebot

Collect patient feedback and satisfaction surveys through natural AI voice conversations. Improve response rates and gain actionable insights for better care.

3x

Higher Response Rate

85%

Survey Completion

24hr

Post-Discharge Follow-Up

Integrates with the tools you already use

ShopifyAmazonStripeSlackNotionVercel

Patient Feedback Capabilities

Comprehensive feedback collection powered by voice AI

Post-Discharge Surveys

Automatically call patients within 24-48 hours of discharge to collect feedback on their hospital experience

Sentiment Analysis

AI-powered sentiment analysis on voice responses to identify dissatisfied patients and escalate concerns

Multilingual Surveys

Conduct feedback surveys in 75+ languages to ensure every patient can share their experience comfortably

Structured Scoring

Collect NPS, CSAT, and HCAHPS-aligned scores through natural voice conversations

Real-Time Alerts

Instantly alert hospital management when negative feedback or critical issues are identified

Department-Level Insights

Break down feedback by department, doctor, and service type for targeted improvement

3x

Higher Response Rate

85%

Survey Completion

24hr

Post-Discharge Call

40%

More Actionable Insights

How Patient Feedback Collection Works

Simple 3-step process

  1. Step 1 of 3: Discharge Trigger

    When a patient is discharged, the voicebot schedules an automated feedback call within 24-48 hours based on the type of care received.

  2. Step 2 of 3: Natural Voice Survey

    The voicebot conducts a conversational survey, asking about care quality, staff behavior, facilities, and overall satisfaction in the patient's preferred language.

  3. Step 3 of 3: Analyze & Act

    Responses are analyzed in real-time with sentiment scoring. Negative feedback triggers immediate alerts to management for follow-up action.

Simple, Transparent Pricing

From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.

Pay As You Go
₹6/ minute + telephony
Start immediately, pay per minute
  • No monthly commitment
  • Standard AI providers included
  • Twilio, Exotel, Plivo, Vobiz or SIP trunk
  • Call analytics dashboard
  • 75+ languages, 14 Indian
  • ₹50 free credit on sign-up
Get Started
Most Popular
Pro
₹1,499/ month
For growing businesses
  • ₹5/min platform rate
  • 300 minutes included
  • Unlimited agents
  • API access
  • Webhook integrations
  • Up to 5 phone numbers
Get Started
Max
₹4,999/ month
For high-volume operations
  • ₹4.50/min platform rate
  • 1,100 minutes included
  • Everything in Pro
  • 20% off premium add-ons
  • Up to 15 phone numbers
Ultra
₹14,999/ month
Maximum value for enterprises
  • ₹4/min platform rate, the lowest
  • 3,500 minutes included
  • Everything in Max
  • 30% off premium add-ons
  • Up to 50 phone numbers
  • SLA available
Bring Your Own Keys
₹1/ minute + your AI & telephonyplatform fee, all your own keys
Use your own STT, LLM & TTS keys
  • ₹1/min with all your own keys, ₹1.20 with some
  • Bring your own OpenAI, Gemini, Deepgram, ElevenLabs, Sarvam or Cartesia keys
  • Pay AI providers directly at your own rates
  • Up to 10 Google AI Studio keys in a pool
  • Best for high volume
See BYOK Pricing

Patient Feedback FAQ

Improve Patient Satisfaction with Voice Feedback

Deploy automated feedback collection and gain 3x more patient insights