How does voice-based feedback compare to SMS or email surveys?

Voice-based feedback typically achieves 3x higher response rates compared to SMS or email surveys. Patients find it easier to speak their feedback naturally rather than typing, and the conversational format captures richer, more detailed insights.

Can the voicebot detect patient sentiment?

Yes, the AI analyzes tone, word choice, and response patterns to detect patient sentiment in real-time. Negative sentiment triggers immediate alerts so your team can follow up with dissatisfied patients quickly.

Does it support HCAHPS survey questions?

Yes, the voicebot can be configured to ask HCAHPS-aligned questions covering communication with nurses, communication with doctors, responsiveness, cleanliness, pain management, and discharge information.

When does the voicebot call after discharge?

By default, the voicebot calls 24-48 hours after discharge, but this timing is fully configurable. You can set different follow-up windows based on department, procedure type, or patient preferences.

Can we customize the survey questions?

Absolutely. You can fully customize the survey flow, questions, rating scales, and follow-up logic. Templates for common healthcare surveys are included to help you get started quickly.

Use Case

Automated Patient Feedback Collection Voicebot

Collect patient feedback and satisfaction surveys through natural AI voice conversations. Improve response rates and gain actionable insights for better care.

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Higher Response Rate

85%

Survey Completion

24hr

Post-Discharge Follow-Up

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Patient Feedback Capabilities

Comprehensive feedback collection powered by voice AI

Post-Discharge Surveys

Automatically call patients within 24-48 hours of discharge to collect feedback on their hospital experience

Sentiment Analysis

AI-powered sentiment analysis on voice responses to identify dissatisfied patients and escalate concerns

Multilingual Surveys

Conduct feedback surveys in 73+ languages to ensure every patient can share their experience comfortably

Structured Scoring

Collect NPS, CSAT, and HCAHPS-aligned scores through natural voice conversations

Real-Time Alerts

Instantly alert hospital management when negative feedback or critical issues are identified

Department-Level Insights

Break down feedback by department, doctor, and service type for targeted improvement

Higher Response Rate

85%

Survey Completion

24hr

Post-Discharge Call

40%

More Actionable Insights

How Patient Feedback Collection Works

Simple 3-step process

Discharge Trigger

When a patient is discharged, the voicebot schedules an automated feedback call within 24-48 hours based on the type of care received.

Natural Voice Survey

The voicebot conducts a conversational survey, asking about care quality, staff behavior, facilities, and overall satisfaction in the patient's preferred language.

Analyze & Act

Responses are analyzed in real-time with sentiment scoring. Negative feedback triggers immediate alerts to management for follow-up action.

Simple, Transparent Pricing

AI-powered phone calls from ₹6/min — or bring your own AI keys and pay just ₹1.5/min platform fee

Pay As You Go

₹6/ minute + telephony$0.07/min

Start immediately, pay per minute

No monthly commitment
Standard AI providers included
Twilio/Exotel integration
Call analytics dashboard
8+ Indian languages
24/7 availability

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Automated Patient Feedback Collection Voicebot

Patient Feedback Capabilities

How Patient Feedback Collection Works

Simple, Transparent Pricing

Patient Feedback FAQ

Improve Patient Satisfaction with Voice Feedback

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