RBI-Compliant Loan Collections Voice Agent
Multilingual collections voice agent with RBI Fair Practices Code adherence and emotion-aware handoff.
Rs 1,99,999
Flat Fee
2-3 weeks
Delivery Timeline
8
Deliverables
GST
Invoice Included
Razorpay Verified
GST Invoice
Fixed Price
Scoping Call First
RBI-Compliant Loan Collections Voice Agent
RBI's Fair Practices Code (FPC) for lenders has been getting strict — collections-related complaints to RBI ombudsman have spiked, and the recovery agent guidelines are tightening. A voice agent deployed without FPC review is a serious risk. This package gives you a multilingual collections voice agent with FPC-aligned scripts (no threatening language, time-window adherence, mandatory disclosure), emotion-aware handoff to human agents when distress is detected, tamper-evident call recording with regulator-retention defaults, and a sign-off audit document. Designed for NBFCs, fintechs, and banks.
What's included
Every item below is delivered before final payment.
Multilingual collections voice agent (Hindi + English + 1 regional)
RBI Fair Practices Code-aligned scripts
Emotion-aware agent handoff for high-distress calls
Tamper-evident call recording with regulator retention
Compliance audit + sign-off documentation
DPDP-aligned consent + opt-out flow
5,000 minutes credit
45 days post-launch support
NBFCs, fintechs, banks, recovery agencies handling RBI-regulated lending
Plus 18% GST at Razorpay checkout. Add your GSTIN to claim Input Tax Credit. Per-minute platform usage billed separately on prepaid wallet at voice-agent.edesy.in.
How this works
Buy Now triggers Razorpay checkout. Inquire First books a scoping call.
Confirm fit, deliverables, success criteria, go-live date. No payment yet for Inquire path.
Rs 1,99,999 + 18% GST. Add GSTIN to claim Input Tax Credit.
2-3 weeks from kickoff. Weekly check-ins; daily near launch.
Acceptance review, knowledge transfer, runbook handover.
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