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Comparison

Shopify Bot vs Freshdesk

See how Shopify Bot compares to Freshdesk.AI-powered customer service for Shopify stores

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Shopify Bot

AI-powered customer service for Shopify stores

  • Built specifically for Shopify
  • Self-hosted option available
  • No per-conversation fees
  • Full conversation history
  • Seamless Shopify integration
Start Free Trial

Freshdesk

Cloud-based customer support software

Pricing: $0-$79/agent/month

Limitations:

  • Per-agent pricing gets expensive
  • Limited Shopify integration
  • Generic helpdesk, not e-commerce focused
  • AI features only on higher plans
  • Complex for simple Shopify needs
Visit Freshdesk

Feature-by-Feature Comparison

See exactly how Shopify Bot stacks up against Freshdesk

Core Features

Feature
Shopify Bot
Freshdesk
Ticket Management
Live Chat
AI Automation
Higher plans only
Multi-Channel Support

Shopify Integration

Feature
Shopify Bot
Freshdesk
Native Shopify App
Key
Third-party
Auto Order Lookup
Key
Product Catalog Sync
Key
Customer Data Sync
Limited
Shopify-Specific Workflows

Pricing

Feature
Shopify Bot
Freshdesk
No Per-Agent Fees
Key
AI on All Plans
Key
Unlimited Team Members
Self-Hosted Option

Why Switch from Freshdesk?

Join businesses that made the switch and never looked back

Built specifically for Shopify

Self-hosted option available

No per-conversation fees

Full conversation history

Seamless Shopify integration

Common Questions

About switching from Freshdesk

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