Platform
Separate Sales and Support lines. Regional numbers for India, US, UK. Brand-specific numbers for each product line. One unified inbox, one team, all your numbers.
Numbers
Per workspace
Providers
Mix and match
Inbox
All numbers, one view
Routing
Bots, teams, hours
Add as many WhatsApp Business API numbers as you need. Mix Meta Cloud API and Twilio numbers in the same workspace.
Agents see all conversations in one place, filterable by number. Or set per-agent number assignments — Agent A handles Sales line, Agent B handles Support.
Different bot per number. Sales line gets the lead-qualification bot; Support line gets the FAQ bot; Hindi line gets the multilingual bot.
Different business hours per number, different auto-replies, different assignment logic. Numbers operate independently while sharing infrastructure.
Campaign performance, conversation metrics, agent productivity — broken out per number. See which number is pulling the most volume.
Decide which agents see which numbers. Sales team sees only sales line; support team sees only support line; admin sees everything.
Each WhatsApp Business API account has its own phone number, display name, and verification. Existing number gets a sibling, not a replacement.
Same OAuth flow as the first number. Edesy detects the new number and adds it to your workspace as 'Account 2'.
Label numbers internally: 'Sales Line', 'Support', 'India', 'US'. Used everywhere in the dashboard so agents know which number they're acting on.
Bot assignment, business hours, auto-replies, agent access, default templates — all configurable independently per number.
When sending a new outbound message, agents pick which number to send from. Set a default per agent or per workspace.
| Feature | Edesy | Typical competitor |
|---|---|---|
| Numbers per workspace | Unlimited | 1–3 |
| Mix Meta + Twilio numbers | ||
| Per-number bot configuration | ||
| Unified inbox across numbers | Separate views | |
| Per-number agent access | ||
| Per-number analytics | Aggregate only | |
| Per-number business hours | ||
| Pricing per additional number | Included | Extra fee |
Marketing agency runs WhatsApp for 12 clients. Each client gets their own number, their own bot, their own analytics — all under one Edesy workspace.
Onboard a new client in <30 min vs ~half day previously
Beauty company with 4 brands: skincare, makeup, hair, wellness. Separate numbers for each brand, each with its own bot trained on that catalog.
Single team manages all 4 brands without confusion
SaaS company with offices in India, UK, US. Each region has a local number for trust + local business hours.
Response time SLAs met in every timezone
B2B company runs Sales number (high-touch, agent-first) and Support number (bot-first, escalates to agent). Clear separation of workflows.
Support agent capacity up 40% from bot deflection
Retailer with Tamil, Telugu, Hindi numbers — customers pick the language they're most comfortable with. Per-number bot speaks that language.
Engagement in regional languages up 3x
F&B franchise with 50 outlets. Each outlet has its own WhatsApp number (or shared regional number) for local-context bookings.
Reservation volume per outlet up 60%
Most businesses start with one WhatsApp Business number — it's enough for the first few thousand conversations a month, and avoids the operational complexity of managing multiple lines. The pivot point usually arrives unexpectedly: a regional team complains they can't have a local number; the sales team realizes they're competing with the support team for inbox attention; a new product line needs its own brand presence. Suddenly one number isn't enough.
The naive solution — separate Edesy workspaces, one per number — sounds OK until you try to actually operate it. Agents who handle both lines now have two logins. Reports require cross-workspace aggregation that doesn't exist. Bots have to be duplicated across workspaces and kept in sync manually. The complexity compounds quickly, especially for agencies managing many client numbers.
Edesy's multi-account model puts all numbers in one workspace with first-class per-number configuration. The inbox shows a unified feed (filterable by number); reports aggregate or split as needed; bots can be assigned per number or shared. Agents log in once and see everything they have access to. Admins can view cross-number reports for executive dashboards. The operational complexity stays nearly the same whether you're running 1 number or 50.
The pricing matters too. Most competitors charge per additional number — sometimes $50-100/month per extra line, which makes multi-number deployments economically painful. Edesy charges per workspace, not per number; adding a 5th or 50th number doesn't change your platform fee. You pay only for the actual conversation volume those numbers generate. This is what makes Edesy the de facto choice for agencies and multi-brand operations.
Free workspace, unlimited numbers, per-number bots and analytics. Most agencies have all their client numbers in within a week.