Some calls need open conversation. Some need the same few steps every time. Some need both. Edesy gives you three agent types for those cases, and several ways to start one without a blank page.
Edesy offers three agent types. A prompt-based agent follows one system prompt and its tools in free conversation. A flow-based agent follows a node flow with keyword and phrase matching and uses the LLM only as a fallback. An AI Flow agent is a visual graph where each node has its own prompt and tools.
How each type decides what to say next
| Question | Prompt-based | Flow-based | AI Flow |
|---|---|---|---|
| What drives the call | One system prompt plus tools | A node flow with keyword and phrase matching | A visual graph; each node has its own prompt and tools |
| Role of the LLM | Every turn | Fallback when no rule matches | Every turn, inside the current node |
| How steps change | The model decides | Rules move to the next node | Tool calls move to the next node |
| Best for | Open questions, support, sales conversations | Short, predictable IVR-style calls | Multi-step calls that must follow an order |
| Native audio models | Supported | Not used; runs on its own STT + TTS pipeline | Not supported; runs on STT + LLM + TTS |
Three questions that settle it
Pick a prompt-based agent. A support line or a sales call where people ask open questions works best with one well-written prompt and the right tools.
Pick a flow-based agent. Confirming a delivery or reading a balance works well with rules, with the LLM as a fallback for anything unexpected.
Pick AI Flow. Lead qualification or appointment booking can move through fixed stages while each stage still handles natural replies.
Use a template, copy an existing agent, describe the agent and let Generate agent draft it, or ask Copilot.
The agent type can be changed from the agent editor, behind a confirmation step, so you are not locked in by your first choice.
Match the engine to the call
One system prompt with {{variables}}, a knowledge base and tools. The model leads the conversation. The most flexible type, and it works with native audio models.
A node flow that matches keywords and phrases and moves step by step, calling the LLM only when no rule matches. Predictable for simple, repeatable calls.
A visual graph on a canvas. Each node has its own prompt and tools, and a tool call moves the call to the next node. Structure without scripted replies.
Order status, appointment scheduler, reminders, surveys, sales, real estate, solar, OPD assistant, EMI collection and more, many in Indian languages and bilingual versions.
Duplicate an agent that already works and change what differs, such as the language, the offer or the tools.
Describe the agent and let AI draft it, or build it by chatting with Copilot and approve the preview.
Choosing how to build
Explore more comparisons, alternatives, and resources
From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
Describe the calls you want to automate. We reply within one working day with a recommended agent type and setup plan.
Choose prompt-based, flow-based or AI Flow and test it in minutes. New accounts get ₹50 free credit on sign-up, no card needed.
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