Many customers would rather tap the call button in WhatsApp than dial a number. Edesy connects your voice agent to WhatsApp Business Calling through Meta, so the same agent that answers your phone line can answer and place WhatsApp voice calls.
Edesy connects your AI voice agent to WhatsApp Business Calling through Meta. The agent answers voice calls customers start from WhatsApp and can place calls to WhatsApp users on your business number, with no SIP trunk or separate phone line. The calls run on the same agent you use for phone calls.
What ships on the Edesy voice agent platform today
| Item | Details | ||
|---|---|---|---|
| Connection | Meta WhatsApp Business Platform calling, through the Graph API | ||
| Inbound | The agent answers voice calls customers place from WhatsApp to your business number | ||
| Outbound | The agent can call WhatsApp users; Meta requires the user's call permission and limits business-initiated calls | ||
| Audio | WebRTC media from Meta; no SIP trunk, carrier account or separate phone line | ||
| Agent | Any Edesy voice agent, with its prompt, voice, tools and knowledge base | ||
| Meta settings | Calls webhook subscribed, call icon on the number, business call hours and country visibility | ||
| Messaging | Separate from calling: send WhatsApp messages during or after calls via WATI, Gupshup, Meta or Twilio | ||
| Billing | Agent minutes at your plan rate, from ₹4/min; any Meta charges are set by Meta |
The setup, in order
Calling runs on the Meta WhatsApp Business Platform. Your number needs calling turned on in Meta.
Link the number to the agent that should take its calls. Our setup guide covers the webhook and the Meta settings.
Use Meta's business call hours so the call icon hides when you do not want calls, and choose which countries see it.
The agent answers with its usual greeting, voice, tools and knowledge base.
For outbound calls, the agent can call WhatsApp users who have given call permission, within Meta's limits.
Meet callers where they already are
Customers who message you on WhatsApp can tap call and reach the agent straight away, without dialling a separate number.
The agent can call WhatsApp users who have allowed it, using your business number.
Audio comes from Meta over WebRTC. You do not need a SIP trunk, a carrier account or a new phone number for WhatsApp calls.
Use the agent you already built for phone calls, with its prompt, voice, tools and knowledge base.
Speak to WhatsApp callers in their language, including 14 Indian languages and Hinglish or bilingual modes.
After the call, send a WhatsApp message, payment link or confirmation through your WhatsApp messaging provider.
Running an AI agent on WhatsApp voice calls
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From ₹4/min on plans and credit packs, ₹6/min pay as you go. Bring your own AI keys for a platform fee from ₹1/min. New accounts get ₹50 free credit. Prices exclude 18% GST.
Tell us about your WhatsApp Business number and call volume. We reply within one working day with a setup plan.
Build the agent, connect your WhatsApp Business number and take the first call. New accounts get ₹50 free credit on sign-up, no card needed.
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