Last-mile delivery company handling 200K+ daily shipments used AI voice for delivery confirmation calls. Result: 35% fewer failed deliveries, 28% cost reduction, improved customer communication.
Fewer Failed Deliveries
Cost Reduction
Confirmation Rate
Customer Rating
A logistics provider was struggling with high failed delivery rates:
200K+ daily deliveries with 18% first-attempt failure rate
Manual confirmation calls reaching only 30% of recipients
Each failed delivery costing ₹80-120 for re-attempt
Customer complaints about no notification before delivery
Drivers wasting time on failed delivery attempts
Daily Deliveries
200K+
Failed Delivery Rate
18%
Cost Per Failed Delivery
₹80-120
AI voice for delivery confirmation and scheduling
AI calls 2-4 hours before delivery to confirm availability and address
AI offers alternate time slots if customer unavailable
AI calls when driver is 30 minutes away with ETA
Hindi, Marathi, Tamil, Telugu support for regional coverage
Measured results after deployment
35%
Fewer Failed Deliveries
Before
18% failure rate
First-attempt success improved
28%
Cost Reduction
Before
High re-delivery cost
Delivery operations
90%
Confirmation Rate
Before
30%
Customers contacted
4.4/5
Customer Rating
Before
3.6/5
Delivery experience
Failed delivery cost reduction
₹3.5Cr/year
Driver efficiency improvement
₹80L/year
AI voice platform cost
-₹50L/year
Net Annual Savings
₹3.8Cr
“Pre-delivery confirmation calls transformed our success rate. Failed deliveries dropped 35%. Drivers are more productive, customers are happier, and we're saving crores annually. The AI speaks naturally in 4 languages.”
Operations Director
Last-Mile Logistics, Mumbai
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