70% of shopping carts are abandoned. Recover 12-15% with AI voice calls that offer personalized discounts, handle objections, and complete orders - all automatically.
Cart Abandonment Rate
Recovery Rate
vs Email Recovery
ROI
Email recovery rates have plateaued. Voice creates urgency and enables real-time problem solving.
Email: 3-5% Recovery
Emails get lost in inbox, marked as spam, or ignored. No urgency, no personalization.
SMS: 5-8% Recovery
Better than email but limited to text. Can't handle objections or close sales.
Voice: 12-15% Recovery
Personal, urgent, interactive. Address concerns in real-time. Close the sale on call.
Every feature designed to maximize recovery rate
Automatically call customers 1-2 hours after cart abandonment - the optimal window for recovery before they forget or buy elsewhere.
AI presents tailored discounts based on cart value, customer history, and margin rules. 10% off, free shipping, or bundle deals.
AI addresses real-time concerns: price too high, shipping costs, delivery time, payment issues. Convert hesitation into purchase.
Customer can complete purchase during the call. AI collects payment confirmation and processes order via API.
If call doesn't connect, automatically send WhatsApp message or SMS with cart reminder and personalized offer link.
Track recovery rates, offer performance, call outcomes, and revenue recovered. Optimize scripts and timing based on data.
Recover lost revenue while improving customer relationships
12-15% Recovery Rate
Industry-leading cart recovery
3x Email Performance
Voice beats email for urgency
5x ROI
Return on calling investment
Higher AOV
Recovered orders have higher value
Personal Touch
Voice feels more caring than email
Instant Help
Resolve issues blocking purchase
Exclusive Offers
Phone-only discounts work
Easy Checkout
Complete order in one call
Automated recovery from abandonment to purchase
Cart Abandoned
Customer leaves without checkout
Timer Triggers
1-2 hour delay, then initiate call
AI Calls Customer
Personalized offer, handle objections
Order Recovered
Complete purchase or send offer link
Real conversations that recover abandoned carts
Offer-Based Recovery
AI:
"Hi Ananya, this is Maya from Fashion Store. I noticed you left some beautiful items in your cart - the blue kurta and matching dupatta. I wanted to let you know we have a special 15% off just for you if you'd like to complete your order today. Would you like me to apply the discount?"
Customer:
"Oh yes, I forgot about that. The shipping was too expensive though."
AI:
"I completely understand. Let me waive the shipping for you since you're a valued customer. So that's 15% off plus free shipping. Your total comes to Rs. 1,870. Should I send you a payment link to complete this?"
Objection Handling
AI:
"Hi Rahul, this is calling from Electronics Hub about the laptop you were looking at. Is there anything I can help you with to complete your purchase?"
Customer:
"I'm comparing prices with another site. Your price seems high."
AI:
"I appreciate you being upfront. We do price matching, and I can also add a free laptop bag worth Rs. 1,500 and extended warranty. Plus, we have 24-hour delivery which most competitors don't offer. Would that work for you?"
With 70% cart abandonment and 12-15% voice recovery rate, see how much revenue you're leaving on the table.
If you have
1,000
abandoned carts/month
With average cart value
Rs. 2,500
per cart
You could recover
Rs. 3.75L
per month (at 15%)
Real results from cart recovery campaigns
"We recovered Rs. 8.5 lakhs in the first month. Voice calls with personalized offers work incredibly well compared to our email sequences."
Rs. 8.5L Recovered
E-commerce
Marketing Head
"Cart recovery rate jumped from 4% with email to 14% with AI voice calls. The ROI is insane - we spend Rs. 50K on calls and recover Rs. 2.5L+."
14% Recovery Rate
Online Retail
E-commerce Manager
"The AI handles price objections beautifully. It offers discounts within our rules, addresses shipping concerns, and many customers complete purchase on the call itself."
5x ROI
D2C
Growth Lead
Common questions about voice-based cart recovery
Research shows 1-2 hours after abandonment is optimal. The customer still remembers their cart but hasn't bought elsewhere yet. Our system triggers calls automatically based on your configured timing. You can also set up multiple attempts at different intervals.
You configure discount rules based on cart value, customer type, and profit margins. For example: carts over Rs. 5000 get 10% off, first-time customers get free shipping. The AI presents offers naturally in conversation and can escalate to higher discounts if the customer hesitates.
Yes, the AI can guide customers to complete checkout. For COD orders, it confirms the order and updates your system. For prepaid, it can send a payment link via SMS during the call or process the order if you have saved payment methods.
Our system checks order status before each call. If the cart was converted through another channel (website, app, WhatsApp), the call is automatically cancelled. This prevents awkward calls about orders already placed.
The AI is trained to handle common objections: price concerns (offer discounts), shipping costs (offer free shipping), delivery time (check faster options), payment issues (offer COD or alternative methods). Each objection triggers a relevant response from your configured playbook.
The system can retry calls (e.g., 3 attempts over 24 hours), send a WhatsApp message with cart reminder and offer, or send an SMS with a personalized link. You configure the fallback sequence based on what works for your customers.
We integrate with Shopify, WooCommerce, Magento, and custom platforms via webhooks or API. When a cart is abandoned (no checkout within configured time), our system receives the trigger with cart details and customer info, then initiates the recovery workflow.
We support English, Hindi, and 8+ regional Indian languages. The AI detects customer language preference and switches accordingly. This is crucial for D2C brands serving customers across different regions of India.
Explore more revenue-driving voice AI solutions
Order Status Updates
Proactive delivery notifications
Customer Feedback
Post-purchase surveys
Delivery Confirmation
Reduce failed deliveries
Or explore related calculators
See how AI voice calls can recover 12-15% of your abandoned carts
Real demo calls showcasing low latency and natural conversations in multiple Indian languages
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Open in DriveBest AI voice agent pricing worldwide - from ₹4/min ($0.04) | 40% more affordable than US alternatives