Logistics and delivery operators spend hours every day calling drivers: are you coming tomorrow, have you reached the pickup, is the delivery done? An AI voice agent can make those calls in Hindi or the driver's language, ask one clear question, and put the answer straight into the dispatcher's sheet. Dispatchers see who hasn't confirmed early enough to reassign. It's a close cousin of the delivery-notifier agents our customers use for customer-side delivery calls.
Build a driver confirmation call: Start free on Edesy — Rs 50 free credit, no demo needed.
Calls dispatchers make every day
| Call | When | Question |
|---|---|---|
| Shift confirmation | Evening before | Will you work tomorrow? Which slot? |
| Attendance check | Shift start | Have you reached the hub? |
| Pickup readiness | Before pickup window | Have you reached the pickup point? |
| Trip status | During the route | Is the delivery completed? Any issue? |
| Vehicle / document reminder | Weekly or before expiry | Is your licence/insurance/fitness up to date? |
A shift confirmation call
Namaste {{driver_name}} ji, {{company}} ki taraf se automated call. Kya aap kal ki shift mein aayenge? Subah wali ya shaam wali?
- Yes + slot: "Theek hai, aapka slot {{slot}} confirm hai."
- No: "Koi baat nahi. Kya koi wajah hai?" and mark for reassignment.
- Not sure: "Main 1 ghante baad phir call karungi."
Capture: confirmed, slot, reason if not, callback time.
Design rules for driver calls
- One question per call. Drivers are busy; keep it under 30 seconds.
- Hands-free friendly. Short sentences, yes/no answers, repeat the key detail.
- Their language. Hindi for most North Indian fleets; Tamil, Telugu, Kannada, Marathi, Bengali or others where your drivers are.
- Never during driving-critical moments if you can avoid it: pre-shift and at stops.
- Escalate issues (breakdown, accident, customer dispute) to a person immediately.
Getting answers to dispatch
Results go to a Google Sheet, a CSV export, or your dispatch system by webhook. Dispatchers can sort by "not confirmed" and act early. If your system can trigger calls itself, see trigger calls from your app via API.
Customer-side calls too
The same platform handles customer calls on the other side of the delivery: COD confirmation before dispatch and recovery calls after a failed attempt. See COD confirmation: AI call vs WhatsApp vs IVR and recover failed deliveries with AI calls.
Cost
On Edesy, calls cost Rs 4-6 per started minute depending on your prepaid top-up, with unanswered calls free. Driver confirmations usually take under a minute.
Start with tomorrow's shift
Upload tomorrow's driver roster and let the agent confirm shifts this evening. Create a free account, or talk to us about connecting your dispatch system.