NGOs make two kinds of calls that never get enough staff time: thanking and retaining donors, and following up with the people they serve. An AI voice agent can do both in the right language: thank-you and receipt calls to donors, recurring-donation reminders, event invitations, and on the programme side, camp and scheme reminders and beneficiary feedback surveys whose answers go straight into your reports.
Try a donor thank-you call: Start free on Edesy — Rs 50 free credit, no demo needed.
Donor-side calls
| Call | Captured |
|---|---|
| Thank-you and receipt confirmation | Received receipt (yes/no), email correct |
| Recurring donation reminder | Will continue / pause / update payment |
| Event or site-visit invitation | Attending |
| Impact update | Interested in more updates |
Namaste {{name}} ji, {{ngo}} ki taraf se ek automated call. Aapke haal ke daan ke liye dil se dhanyavaad. Aapke {{amount}} rupaye se {{impact}}. Kya aapko receipt mil gayi?
Beneficiary-side calls
| Call | Captured |
|---|---|
| Camp or scheme reminder | Will attend, needs transport |
| Document or deadline reminder | Aware, needs help |
| Service feedback | Rating, issues, help needed |
Keep beneficiary surveys to 3-5 simple questions; see AI phone surveys in Indian languages.
Care with vulnerable people
- Short and respectful, in the beneficiary's language.
- Confirm identity before discussing programme details, since phones are often shared.
- Collect only what you need; avoid sensitive data on the call.
- Offer a person for any problem, complaint or distress.
- Say it is automated and who is calling.
Reporting
Survey answers and outcomes export to CSV or Google Sheets, ready for programme reports and donor updates. See send AI call results to Google Sheets.
Cost
On Edesy, calls cost Rs 4-6 per started minute depending on your prepaid top-up, with unanswered calls free and no monthly fee.
Start small
Create a free account, run thank-you calls to last month's donors, or a 5-question feedback survey for one programme. For larger programmes, talk to us.