The Challenge for D2C & E-commerce
D2C & E-commerce businesses handle hundreds to thousands of phone calls daily. These calls span COD verification, order confirmation, delivery updates, return processing, cart abandonment, feedback — and customers expect quick, accurate responses in their preferred language. Manual handling is expensive (INR 25-30 per minute) and doesn't scale.
How Voice AI Solves This
AI voice agents automate routine d2c & e-commerce calls from ₹4/min on plans and credit packs (₹6/min pay as you go). The AI speaks 75+ languages including all major Indian languages, handles calls 24/7, and maintains consistent quality on every interaction.
Key Use Cases for D2C & E-commerce
COD verification
Voice AI automates cod verification with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Order confirmation
Voice AI automates order confirmation with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Delivery updates
Voice AI automates delivery updates with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Return processing
Voice AI automates return processing with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Cart abandonment
Voice AI automates cart abandonment with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Feedback
Voice AI automates feedback with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Results and Metrics
Based on real deployment data:
- 3.4 lakh+ connected conversations and 1.8 lakh+ minutes of talk time on the Edesy platform
- 75+ languages including 14 Indian languages
- 24/7 availability — no missed calls outside business hours
Industry-Specific Features
Multi-Language Support
D2C & E-commerce businesses serve diverse customer bases. Voice AI supports d2c & e-commerce calls in Hindi, English, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Odia, Assamese, Punjabi, and 60+ more languages.
Post-Call Data Extraction
After every call, AI extracts structured data — customer sentiment, action items, follow-up dates, and custom fields specific to d2c & e-commerce. This data flows directly to your CRM or analytics dashboard.
Campaign Automation
Run outbound campaigns to hundreds or thousands of contacts. Upload a list, configure the AI agent, and launch. The system handles calling, tracks outcomes, and retries as configured.
Compliance
Edesy voice agents support call recording and consent wording in the opening line. Check current rules for d2c & e-commerce calls with your compliance team.
Getting Started
- Sign up at voice-agent.edesy.in — free trial available
- Select your language and configure the agent for d2c & e-commerce use cases
- Test in browser — try the agent without connecting a phone
- Go live — connect your business number and start automating
Pricing
- INR 4-6 per minute depending on volume
- No setup fees or minimums on Pay As You Go plan
- All d2c & e-commerce features included
COD Order Confirmation Without an AI Agent
If all you need is a yes or no on every cash-on-delivery order, a keypad call is simpler than a conversational agent. Edesy's COD order confirmation calls call each new COD order, the customer presses 1 to confirm or 2 to cancel, and the answer is written back to your store as a tag, note or cancellation. Scripts are in Hindi and English. See how it works.
Related Resources
Deploy d2c & e-commerce voice AI in under 10 minutes. 75+ languages, from ₹4/min, 3.4 lakh+ connected conversations.