A direct-to-consumer brand deployed Hindi AI voice agents to verify cash-on-delivery orders before shipping. Reduced RTO (return-to-origin) rates significantly.
Hindi
Native Language
70%
Verification Rate
RTO
Reduction
Trusted by businesses worldwide
Native Language
Verification Rate
Reduction
Avg Call Duration
Challenge, solution, and results
High RTO rates on COD orders were eating into margins. Many customers placed orders impulsively and didn't answer delivery calls. Manual COD verification was expensive and slow.
Deployed Hindi AI voice agent that calls COD customers immediately after order placement. The agent confirms the order, verifies the delivery address, and flags suspicious orders. Unverified orders are held before shipping.
70% verification rate on first call. RTO rates reduced significantly. Fraudulent/impulsive orders caught before shipping. Average call duration under 2 minutes at INR 4-6/min.
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