The Challenge for NBFC & Microfinance
NBFC & Microfinance businesses handle hundreds to thousands of phone calls daily. These calls span EMI collection, payment reminders, loan status updates, KYC verification, welcome calls, reactivation — and customers expect quick, accurate responses in their preferred language. Manual handling is expensive (INR 25-30 per minute) and doesn't scale.
How Voice AI Solves This
AI voice agents automate routine nbfc & microfinance calls from ₹4/min on plans and credit packs (₹6/min pay as you go). The AI speaks 75+ languages including all major Indian languages, handles calls 24/7, and maintains consistent quality on every interaction.
Key Use Cases for NBFC & Microfinance
EMI collection
Voice AI automates emi collection with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Payment reminders
Voice AI automates payment reminders with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Loan status updates
Voice AI automates loan status updates with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
KYC verification
Voice AI automates kyc verification with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Welcome calls
Voice AI automates welcome calls with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Reactivation
Voice AI automates reactivation with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Results and Metrics
Based on real deployment data:
- 35% recovery improvement, RBI compliant, multi-language support
- 3.4 lakh+ connected conversations and 1.8 lakh+ minutes of talk time on the Edesy platform
- 75+ languages including 14 Indian languages
- 24/7 availability — no missed calls outside business hours
Industry-Specific Features
Multi-Language Support
NBFC & Microfinance businesses serve diverse customer bases. Voice AI supports nbfc & microfinance calls in Hindi, English, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Odia, Assamese, Punjabi, and 60+ more languages.
Post-Call Data Extraction
After every call, AI extracts structured data — customer sentiment, action items, follow-up dates, and custom fields specific to nbfc & microfinance. This data flows directly to your CRM or analytics dashboard.
Campaign Automation
Run outbound campaigns to hundreds or thousands of contacts. Upload a list, configure the AI agent, and launch. The system handles calling, tracks outcomes, and retries as configured.
Compliance
Edesy voice agents support call recording and consent wording in the opening line. Check current rules for nbfc & microfinance calls with your compliance team.
Getting Started
- Sign up at voice-agent.edesy.in — free trial available
- Select your language and configure the agent for nbfc & microfinance use cases
- Test in browser — try the agent without connecting a phone
- Go live — connect your business number and start automating
Pricing
- INR 4-6 per minute depending on volume
- No setup fees or minimums on Pay As You Go plan
- All nbfc & microfinance features included
Related Resources
- NBFC & Microfinance Case Study
- AI Voice Agent
- All Industries
- Contact Sales
- Loan reminder voicebot for EMI repayment calls
- Can voice AI handle KYC verification?
Deploy nbfc & microfinance voice AI in under 10 minutes. 75+ languages, from ₹4/min, 3.4 lakh+ connected conversations.