Microfinance runs on group meetings: members meet the field officer on a fixed day, and a missed meeting often means a missed instalment. An AI voice call the day before, in the member's language, reminds them of the meeting time and place, confirms attendance, and gives the field officer a list of who is coming. The same agent can announce venue changes and follow up with members who missed. EMI reminders and soft collections are among the most common uses of our platform; group-meeting reminders are the step that comes before.
Try a meeting reminder: Start free on Edesy — Rs 50 free credit, no demo needed.
Calls to automate
| Call | When | Captured |
|---|---|---|
| Meeting reminder | Day before | Attending / not / reschedule |
| Venue or time change | When it changes | Acknowledged |
| Instalment reminder | Before meeting | Ready to pay / needs time |
| Missed-meeting follow-up | Day after | Reason, will pay by date |
Example (Bengali)
Nomoskar {{name}}, {{mfi}} theke automated call. Kal {{time}}-e {{centre}}-e apnader group meeting achhe. Apni asben to?
More: Bengali AI calls and Assamese AI calls.
What field officers get
A list per centre: who confirmed, who can't come and why, and who needs a visit. Export to CSV or Google Sheets each evening. For accounts that need a home visit, see NBFC field visits with AI calls.
Rules for borrower calls
- Friendly, short, respectful, in the member's language.
- Calling hours within 8 am-7 pm, per RBI instructions on recovery calls.
- No pressure or threats; field officers handle difficult cases.
- Confirm the member before discussing loan details.
See voice AI for NBFC and microfinance collections.
Cost
On Edesy, calls cost Rs 4-6 per started minute depending on your prepaid top-up, with unanswered calls free. Meeting reminders take under a minute.
Start with one branch
Create a free account, upload one branch's centre schedule, and run tomorrow's reminders.