Electricity distributors, piped-gas companies, water utilities and broadband providers send millions of bills, and many customers still pay late because they didn't notice. An AI voice call in the customer's language, with the consumer number, amount and due date, plus a payment link sent during the call, is a simple fix. The same agent can schedule meter-reading or connection visits and announce planned outages. Payment reminders triggered from a company's own billing system are one of the most common developer requests we see.
Try a bill reminder call: Start free on Edesy — Rs 50 free credit, no demo needed.
Calls a utility can automate
| Call | Captured |
|---|---|
| Bill due reminder | Will pay / paid / dispute, payment link sent |
| Overdue / disconnection notice | Will pay by date, dispute |
| Meter-reading or connection visit | Visit slot, access confirmed |
| Planned outage | Acknowledged |
| New connection follow-up | Documents ready, visit booked |
Bill reminder
Namaste {{name}} ji, {{utility}} se automated call. Aapke consumer number {{consumer_no}} ka bill {{amount}} rupaye {{due_date}} tak due hai. Main aapko payment link SMS kar sakti hoon. Kya aap tab tak payment kar payenge?
Trigger from billing
Bills and due dates already live in your billing system. Trigger calls through the API when a bill is generated or becomes overdue, and write outcomes back by webhook. See trigger payment reminder calls from your app.
Disconnection notices: care required
- State facts: amount, date, how to pay, where to raise a dispute.
- Polite tone, no threats beyond the official notice.
- Follow your regulator's rules on notice periods and calling hours.
- Offer a person for disputes.
Languages
Utilities serve everyone, so call in the customer's language: Hindi, Marathi, Gujarati, Tamil, Telugu, Kannada, Bengali and others. Municipal water and property tax work the same way; see AI reminder calls for municipal corporations.
Cost
On Edesy, calls cost Rs 4-6 per started minute depending on your prepaid top-up, with unanswered calls free.
Start with one billing cycle
Create a free account and run reminders for one area's bills, or talk to us about connecting your billing system.