The Challenge for Travel & Tourism
Travel & Tourism businesses handle hundreds to thousands of phone calls daily. These calls span package inquiries, booking confirmation, itinerary updates, cancellation handling, feedback collection — and customers expect quick, accurate responses in their preferred language. Manual handling is expensive (INR 25-30 per minute) and doesn't scale.
How Voice AI Solves This
AI voice agents automate routine travel & tourism calls from ₹4/min on plans and credit packs (₹6/min pay as you go). The AI speaks 75+ languages including all major Indian languages, handles calls 24/7, and maintains consistent quality on every interaction.
Key Use Cases for Travel & Tourism
Package inquiries
Voice AI automates package inquiries with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Booking confirmation
Voice AI automates booking confirmation with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Itinerary updates
Voice AI automates itinerary updates with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Cancellation handling
Voice AI automates cancellation handling with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Feedback collection
Voice AI automates feedback collection with natural conversations in the customer's preferred language. The AI handles the complete workflow — from greeting to resolution — with human handoff for complex scenarios.
Results and Metrics
Based on real deployment data:
- 55% booking automation, Hindi-English code-switching, 24/7 availability
- 3.4 lakh+ connected conversations and 1.8 lakh+ minutes of talk time on the Edesy platform
- 75+ languages including 14 Indian languages
- 24/7 availability — no missed calls outside business hours
Industry-Specific Features
Multi-Language Support
Travel & Tourism businesses serve diverse customer bases. Voice AI supports travel & tourism calls in Hindi, English, Tamil, Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, Odia, Assamese, Punjabi, and 60+ more languages.
Post-Call Data Extraction
After every call, AI extracts structured data — customer sentiment, action items, follow-up dates, and custom fields specific to travel & tourism. This data flows directly to your CRM or analytics dashboard.
Campaign Automation
Run outbound campaigns to hundreds or thousands of contacts. Upload a list, configure the AI agent, and launch. The system handles calling, tracks outcomes, and retries as configured.
Compliance
Edesy voice agents support call recording and consent wording in the opening line. Check current rules for travel & tourism calls with your compliance team.
Getting Started
- Sign up at voice-agent.edesy.in — free trial available
- Select your language and configure the agent for travel & tourism use cases
- Test in browser — try the agent without connecting a phone
- Go live — connect your business number and start automating
Pricing
- INR 4-6 per minute depending on volume
- No setup fees or minimums on Pay As You Go plan
- All travel & tourism features included
Related Resources
Deploy travel & tourism voice AI in under 10 minutes. 75+ languages, from ₹4/min, 3.4 lakh+ connected conversations.