Stop manually reviewing 2-3% of calls. Analyze 100% of your call recordings with AI-powered transcription, sentiment analysis, quality scoring, and compliance monitoring. Support for 25+ languages.
25+
Languages
100%
Call Coverage
90%
Time Saved
Traditional quality assurance methods leave critical gaps in your call center operations
QA teams manually review only 2-3% of calls, missing 97% of customer interactions and quality issues.
Different QA analysts score the same call differently. Human bias and fatigue lead to unreliable quality metrics.
Manual review takes days or weeks. By the time issues are found, the damage to customer satisfaction is done.
Dedicated QA analysts are costly. Scaling manual QA proportionally with call volume is unsustainable.
Everything you need to transform call quality assurance
Automatically transcribe call recordings with high accuracy. Native support for 11 Indian languages via Sarvam AI and 25+ international languages.
Detect customer and agent emotions throughout the call. Track sentiment shifts, identify frustration points, and measure satisfaction.
Score agent performance on empathy, professionalism, problem resolution, and custom criteria. Generate consistent, bias-free evaluations.
Automatically verify security protocols, detect sensitive data handling issues, and flag compliance violations.
Extract revenue insights, identify upsell opportunities, track competitor mentions, and uncover customer pain points.
Define your own analysis parameters. Create custom extraction schemas tailored to your industry and quality standards.
See how Call Quality AI transforms quality assurance across industries
Automate QA for thousands of agents. Score every call, track compliance, and build agent leaderboards.
Analyze sales calls for lead quality, objection patterns, deal value prediction, and conversion insights.
Monitor patient satisfaction, track medication inquiries, and ensure healthcare compliance standards.
Detect fraud patterns, verify security protocols, and ensure regulatory compliance in financial services.
From call recording to actionable insights in minutes
Upload call recordings in any format — WAV, MP3, M4A, AAC, OGG, FLAC, or WebM. Batch upload hundreds of calls at once.
Calls are automatically transcribed with native language support. Sarvam AI handles Indian languages, with 25+ international languages supported.
LLMs analyze each transcript for sentiment, quality, compliance, and business insights based on your configured parameters.
Get dashboards with agent leaderboards, trend analytics, top issues, and detailed per-call breakdowns. Export or integrate via API.
Call Coverage
Time Saved
Languages
Human Bias
Native support for Indian languages with Sarvam AI, plus 25+ international languages
Hindi
528M+ speakers
Bengali
228M+ speakers
Telugu
83M+ speakers
Tamil
75M+ speakers
Marathi
83M+ speakers
Gujarati
55M+ speakers
Spanish
559M+ speakers
Arabic
310M+ speakers
We support all major audio formats including WAV, MP3, M4A, AAC, OGG, FLAC, and WebM. You can upload files up to 100MB each.
We natively support Hindi, Bengali, Telugu, Tamil, Marathi, Gujarati, Kannada, Malayalam, Odia, Punjabi, and English-India through our Sarvam AI integration. Each language is transcribed with native accuracy, not translated.
Yes. You can create custom extraction schemas that define exactly what metrics and insights to extract from your calls. Pre-built schemas are available for general QA, sales analysis, and compliance monitoring.
Our AI achieves high accuracy by using state-of-the-art LLMs (OpenAI, Anthropic) for analysis and specialized speech-to-text models for transcription. You can also use few-shot learning and fine-tuning to improve accuracy for your specific domain.
Yes. We provide a full REST API for uploading calls, retrieving analysis results, and accessing dashboard data. You can integrate with your CRM, helpdesk, or custom workflows.
Most calls are transcribed and analyzed within 2-5 minutes. Batch processing with our async pipeline can handle hundreds of calls concurrently.
Yes. Start with 30 free minutes of call analysis with full access to all features. No credit card required.
Manual QA typically reviews 2-3% of calls with inconsistent scoring. Call Quality AI analyzes 100% of calls with consistent, bias-free scoring, saving 90% of QA team time while providing deeper insights.
Start analyzing 100% of your calls with AI. No manual QA sampling, no inconsistent scoring, no missed insights.
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