Your QA team reviews 2-3% of calls. Call Quality AI analyzes 100% — scoring agents consistently, tracking compliance, and surfacing coaching opportunities without expanding your QA headcount.
100%
Call Coverage
90%
QA Time Saved
0
Scoring Bias
Real results from businesses using AI voice automation
Results seen within 30 days
Score every agent on empathy, professionalism, resolution quality, and custom criteria. No human bias, no inconsistency.
Rank agents by quality scores. Identify top performers and agents needing coaching with data-driven insights.
Automatically flag calls where security protocols were skipped, sensitive data was mishandled, or scripts were not followed.
Track quality scores, issue resolution rates, and customer satisfaction over time. Spot problems before they escalate.
Analyze calls in Hindi, Bengali, Tamil, and 8 more Indian languages natively. No translation needed for Indian BPO operations.
Async pipeline handles hundreds of calls concurrently. Upload a full day's recordings and get results within the hour.
Upload the day's call recordings in bulk. Supports all major audio formats.
Every call is transcribed and analyzed for quality, sentiment, compliance, and business insights.
QA managers review the dashboard for flagged calls, agent scores, and trend data.
Use per-call insights to deliver targeted coaching with specific examples and improvement areas.
Analyze calls in 50+ languages with native accuracy
Native Sarvam AI transcription for 528M+ speakers
Native support for 228M+ speakers
Native support for 83M+ speakers
Native support for 75M+ speakers
International support for 559M+ speakers
International support for 310M+ speakers
International support for 920M+ speakers
International support for 280M+ speakers
AI-powered support for 125M+ speakers
AI-powered support for 77M+ speakers
AI-powered support for 199M+ speakers
AI-powered support for 258M+ speakers
Yes. Call Quality AI supports high-volume batch processing with concurrent analysis at ₹2/minute. The async pipeline handles hundreds of calls simultaneously. Volume discounts are available for large operations.
Yes. Call Quality AI works with any call recording system that produces standard audio files. Upload via our web interface or REST API.
Absolutely. Create custom extraction schemas that match your specific QA scorecard. Weight different criteria based on your priorities.
Start analyzing 100% of your calls with AI. No manual QA sampling, no inconsistent scoring, no missed insights.