Every Feature You Need to Transform Call QA

Automatically transcribe calls in 25+ languages. Native Sarvam AI integration for 11 Indian languages delivers high-accuracy transcription without translation artifacts.

• WAV, MP3, M4A, AAC, OGG, FLAC, WebM support
• Up to 100MB per file
• Batch upload hundreds of calls
• Auto language detection

Track emotional dynamics throughout every call. Detect customer frustration, satisfaction shifts, and agent empathy levels with granular emotional moment tracking.

• Customer & agent sentiment scoring
• Emotional moment detection
• Sentiment trend over call duration
• Frustration and escalation alerts

Evaluate agent performance on empathy, professionalism, problem resolution, and communication clarity. Generate consistent, bias-free quality scores.

• Multi-criteria scoring
• Agent leaderboards
• Improvement area identification
• Performance trend tracking

Automatically verify security protocols, detect sensitive data handling issues, and flag regulatory violations before they become problems.

• Security verification checks
• Sensitive data detection
• Regulatory compliance flags
• Audit trail generation

Extract actionable business insights from every call — products mentioned, monetary values, competitor references, upsell opportunities, and customer pain points.

• Product & service mentions
• Revenue opportunity detection
• Competitor mention tracking
• Pain point aggregation

Automatically identify the primary issue in each call, track resolution status, and flag follow-up requirements for complete visibility.

• Automatic issue categorization
• Resolution status tracking
• Follow-up requirement flags
• Issue trend analysis

Build your own analysis schemas using our visual editor. Define exactly what data points, metrics, and insights to extract from calls.

Start with battle-tested schemas for common use cases: Quick Summary, Comprehensive Analysis, and Sales Call Analysis.

Assign weights to different quality criteria. Prioritize what matters most — compliance over small talk, resolution over greeting.

Bird's-eye view of total calls, average sentiment, call trends, top issues, and agent performance — all in real-time.

Rank agents by quality scores, identify top performers, and spot agents who need coaching. Track improvement over time.

Visualize the most common call issues, resolution rates, and customer pain points. Filter by time period (7d, 30d, 90d).

Track call volume, sentiment, quality scores, and issue resolution rates over time. Spot patterns before they become problems.

Drill into any call for full transcription, extracted insights, sentiment visualization, and quality breakdown.

Full API for uploading calls, retrieving results, and accessing analytics data. Integrate with your CRM, helpdesk, or BI tools.

Improve analysis accuracy immediately by providing just 10+ example calls. The AI learns your specific patterns and terminology.

Train custom AI models on your data with 50+ examples for long-term accuracy improvements tailored to your domain.

Automatically flag suspicious calls — potential fraud, phishing attempts, or unusual patterns that deviate from normal behavior.